I moved from Thailand to UK and bought a new sim today. Putting in the new sim set the alarm off. I cannot remember the pin on the phone. I tried deleting the phone from my account in the portal but when I put the battery back in the phone the alarm still goes off. What can I do?
Hello,
you should have marked the phone “found” in the my.avast portal. this would have helped.
Mobile Security and Anti-Theft don’t send the avast! PIN to our servers and there is no master key for security reasons. Many customers remembered their PIN with the information, that it’s 4-6 digits, only numbers.
If you still have access, you can try to uninstall. Be aware that the PIN is only reset if you uninstall avast! Mobile Security AND Anti-Theft.
To unistall avast! just follow steps below (note that if you have set avast! Anti-theft as a device admin then uninstallation will not work for Anti-theft):
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Open ‘Settings’ from All Apps screen in your Android phone.
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Select the option ‘Applications’, then ‘Manage Applications’.
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Select the option with disguise-name (custom application name) you chose for avast! Anti-Theft during the installation process.
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On the next screen ‘Uninstall’ and then ‘OK’ to confirm uninstallation of disguised avast! Anti-Theft.
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Once the uninstallation of avast! Anti-Theft is complete select ‘OK’ to get back to Manage Applications screen.
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Select the option ‘avast! Mobile Security’.
On the next screen ‘Uninstall’ and then ‘OK’ to confirm unistallation of disguised avast! Anti-Theft.
Once the uninstallation of avast! Free Mobile Security is complete select ‘OK’ to get back to Manage Applications screen.
Werner