FP message despite exception

system · 2017-04-21T09:15:14.000Z

Hi
We have a FP and we try to define an exeption but it doesn’t work.
If we look into the Virus Container we found the file C:\EASY\PPUPD.exe
So we tried the following exeptions but both doesn’t work.
?:\EASY*
C:\EASY*.*

Could someone please tell me where the mistake lies.

Daniel

Eddy · 2017-04-21T09:31:23.000Z

Submit the file to avast > https://www.avast.com/false-positive-file-form.php

system · 2017-04-21T09:54:55.000Z

Yes , I’ll do that but I really want to understand where my mistake is.

Eddy · 2017-04-21T10:01:05.000Z

Don’t know about the AEP, but in the home user versions you can simply browse for a file that you want to add.

It is a old thread, but perhaps it helps > https://forum.avast.com/index.php?topic=95094.0

Mac · 2017-04-22T17:51:15.000Z

Hi Fancisco,

You need to exclude the file for the on-access scanner in the settings template in the console.

Network > Settings > Policy Name

Then choose the Antivirus settings tab and add the exclusion there.

Post a screenshot of your exclusion rule and we can review.

Also as Eddy recommended, always send a FP to virus lab to analyze. Exclusions should be a temporary fix

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