Free Avast 7.1 blocks Paint Shop Pro 9

bob3160 · 2017-03-11T17:44:34.000Z

What version of PSP ??? Is it a legally registered program ???

system · 2017-03-14T23:37:25.000Z

I have the same problem. Updated free Avast about a week ago and since then Paint Shop Pro 9 will not launch in Windows XP Pro although it shows up in task manager. Also, the computer then hangs and will not shut down, I have to power off at the switch. I have tried the suggestion of putting Paint Shop Pro in the Settings> components> behaviour shield> customize but this makes no difference. Is Avast likely to fix this problem anytime soon?

system · 2017-03-16T05:27:09.000Z

disable
settings / troubleshooting / avast self defense module

(Unfortunately the exclusions do not work on self defense module and disable shields does not work either)

userg-1 · 2017-03-16T06:54:35.000Z

Disabling avast self defense module works, but is it safe to disable it? Avast please fix it.

system · 2017-03-17T02:51:56.000Z

Is that a problem before?

Normally an anti virus launches before the operating system, examines the memory and examines itself
Then it examines everything that moves, and a virus can only come from outside, and it will be examined and, unless excluded, quarantined before saying ouf: AVAST will not even ask you your opinion in silent mode

Personally, I think that if AVAST can do this, we do not need more

What is this module that does not take into account exclusions?
And here that does not even quarantine but blocks programs at launch?

I take the “risk”

system · 2017-03-17T18:04:12.000Z

ardf post:27:

disable
settings / troubleshooting / avast self defense module

(Unfortunately the exclusions do not work on self defense module and disable shields does not work either)

I have the same problem on my computer, but it allows me to use Photoshop,
But i don’t have free Advast i paid for mine and it upgraded a few days ago, so computer is just pile of crap right now

system · 2017-03-19T07:28:08.000Z

kjmartland: The problem is for Paint Shop Pro, not for Photoshop
Otherwise, it would mean that … ahahah avast = malware If you do not pay ?

system · 2017-03-20T02:54:53.000Z

Presuming you mean Avast 17.1.
Have similar problem but with PaintShopPro Photo X2 stopped working after free Avast upgrade. It’s there in Taskmgr.exe but no GUI.
Disabling all shields didn’t help. Works in Safe Mode and if I uninstall Avast.
Only thing that works is to go to Settings/Troubleshooting and unchecking “Enable Avast self-defense module”.
Not sure if it thinks there’s malware in the program but it doesn’t report it when I do a scan.

alanwin · 2017-03-23T21:39:17.000Z

Thank you for posting this, for complicated reasons I had to do a rebuild of a legacy XP Pro machine with Paintshop Pro X that simply would NOT launch. Disabling Avast (17.2.2288) self-defence mode FINALLY let it launch. I wasted 6 hours on it trying everything and I would quite like my life back. >:(

bob3160 · 2017-03-24T13:33:52.000Z

jpwilk2 post:32:

Presuming you mean Avast 17.1.
Have similar problem but with PaintShopPro Photo X2 stopped working after free Avast upgrade. It’s there in Taskmgr.exe but no GUI.
Disabling all shields didn’t help. Works in Safe Mode and if I uninstall Avast.
Only thing that works is to go to Settings/Troubleshooting and unchecking “Enable Avast self-defense module”.
Not sure if it thinks there’s malware in the program but it doesn’t report it when I do a scan.

That would indicate that something in PSP is accessing something within Avast. The self-defense module protects Avast from tampering. Primarily designed to prevent Malware from turning off the protection.

Eddy · 2017-03-25T19:17:01.000Z

Disabling avast or even running windows in Safe mode does not help too.

Guess what... avast doesn't run in safe mode. If you can't use PsP in safe mode, the problem is not avast but something else.

userg-1 · 2017-03-27T12:56:45.000Z

Eddy post:35:

Disabling avast or even running windows in Safe mode does not help too.
Guess what... avast doesn't run in safe mode. If you can't use PsP in safe mode, the problem is not avast but something else.

You can guess as many times as you want, it’s Avast self-defense module which do not let Paint Shop Pro to run. After disabling it, the program runs normally.

system · 2017-04-04T10:28:44.000Z

I had “freeze” for some time on a XP machine (reboot mandatory), I searched for a long time hardware, HDD, Memory … and also conflicting programs … it was random but regular: Between a few hours and a maximum of 2 days! and “couic” => freeze
Since deactivating the self-defense module, never again!

Grrr AvAST, AVASTT !!! :-*

DavidR · 2017-04-04T12:43:13.000Z

This is certainly strange, bordering on weird.

Unless the function of the self-defence module has changed (and I haven’t seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.

bob3160 · 2017-04-04T12:57:08.000Z

DavidR post:38:

This is certainly strange, bordering on weird.

Unless the function of the self-defence module has changed (and I haven’t seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.

https://forum.avast.com/index.php?topic=197295.msg1380566#msg1380566

DavidR · 2017-04-04T12:59:31.000Z

bob3160 post:39:

DavidR post:38:

This is certainly strange, bordering on weird.

Unless the function of the self-defence module has changed (and I haven’t seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.

https://forum.avast.com/index.php?topic=197295.msg1380566#msg1380566

Thanks for the link Bob.

system · 2017-04-07T03:26:19.000Z

I have the same problem, Re: Paint Shop Pro 9 has been working on my pc for years with no problems. Yesterday Avast installed an update and since the it has not worked. I ran System restore to a date last week and Paint started working again and Avast went back to it’s old logo. After about an hour using Paint it stopped again because Avast updated. This problem is entirely with Avast and they will not reconise it of by looks of it, fix it. Get the same message when I tried to contact them that they can’t find my registration. Maybe a law suit will solve it.

Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module.

rednoise0 · 2017-04-07T19:12:46.000Z

I also have the same problem. Avast Free has updated itself (without asking my permission, I might add) on at least two of my computers) and since then, on the XP one at least, two of my most used programs no longer run: Paint Shop Pro 9 and Notepad++. If I turn off Avast Self-Protection, both will run.

What are the implications of running with Self-Protection off? Is this something that will be fixed? If not, I must abandon Avast.

Asyn · 2017-04-08T06:46:04.000Z

Hi guys, see: https://forum.avast.com/index.php?topic=200277.msg1384589#msg1384589

system · 2017-04-11T09:12:31.000Z

Just received a cop-out reply from Avast, apparently we have all installed Paint Shop wrongly.

Hello,

Please accept my apologies for the delay in responding and for the automatic replies.

You have received the auto-response because the free support is limited and free users are sent to the forum for support.

As I suggested in my previous reply, have you disabled the components one by one to check the one that is affecting the application?

Also would like to inform you that Avast Self Defense just allows you to make changes in the Avast folders. If disabling Avast Self Defense allows a program to work, then something isn’t correct with his installation of paint shop. Again, Self Defense just locks Avast folders.

Rohith

The Avast Support Team

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