41

I have the same problem, Re: Paint Shop Pro 9 has been working on my pc for years with no problems. Yesterday Avast installed an update and since the it has not worked. I ran System restore to a date last week and Paint started working again and Avast went back to it’s old logo. After about an hour using Paint it stopped again because Avast updated. This problem is entirely with Avast and they will not reconise it of by looks of it, fix it. Get the same message when I tried to contact them that they can’t find my registration. Maybe a law suit will solve it.

Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module.

42

I also have the same problem. Avast Free has updated itself (without asking my permission, I might add) on at least two of my computers) and since then, on the XP one at least, two of my most used programs no longer run: Paint Shop Pro 9 and Notepad++. If I turn off Avast Self-Protection, both will run.

What are the implications of running with Self-Protection off? Is this something that will be fixed? If not, I must abandon Avast.

43

Hi guys, see: https://forum.avast.com/index.php?topic=200277.msg1384589#msg1384589

44

Just received a cop-out reply from Avast, apparently we have all installed Paint Shop wrongly.

Hello,

Please accept my apologies for the delay in responding and for the automatic replies.

You have received the auto-response because the free support is limited and free users are sent to the forum for support.

As I suggested in my previous reply, have you disabled the components one by one to check the one that is affecting the application?

Also would like to inform you that Avast Self Defense just allows you to make changes in the Avast folders. If disabling Avast Self Defense allows a program to work, then something isn’t correct with his installation of paint shop. Again, Self Defense just locks Avast folders.

Rohith

The Avast Support Team

45

I don’t see it as a cop-out. I posted that same information some time back.
Why is Paint Shop Pro accessing Avast folders ???

46

You didn’t post “information”, you posted a patently improbably theory.

Paint Shop Pro is NOT accessing Avast folders. Paint Shop Pro has been installed for MANY YEARS before Avast was ever on this computer. Paint Shop Pro is not aware of or interested in Avast. Similarly, Avast Self-Protect has stopped Notepad++ from working. Notepad++ was around long before Avast.

It’s already been acknowledged here that the issue is with the Explorer context menus. It has nothing to do with Paint Shop Pro or Notepad++ “accessing Avast folders”.

47

since update, PSP work
you can re-active self defense module

==

for freeze, i don’t know yet