Freeze on virus update!

Avast Free Antivirus / Premium Security
21

Thanks Eddy and Abraxas for your help.

I checked for altered files and found none. I am reluctant to rebuild this system just now - I only use it at my summer home and just rebuilt it in June.

I had no problems until I replaced Norton AV w/ avast!, and, as I said before, the only apparent problem is with the avast! updates. Other program updates work fine and as long as I don’t allow avast! updates everything seems to work fine, and I can keep the avast! virus protection up to date by allowing the update when I am ready to shut down for the day.

Perhaps this fall I will rebuild the system and see if this fixes the problem. Meanwhile, if I stumble on a fix I will post it.

Thanks again,

What’s Up

22

Whats Up, you can manually download and apply updates after all…
http://www.avast.com/eng/updates.html

23

I had no problems until I replaced Norton AV w/ avast!, and, as I said before, the only apparent problem is with the avast! updates. Other program updates work fine and as long as I don’t allow avast! updates everything seems to work fine, and I can keep the avast! virus protection up to date by allowing the update when I am ready to shut down for the day.

while you may have uninstalled Norton/Symantec, useing their uninstall, or add/remove [b]Norton/symantec isn’t out of your computer[/b] I used Norton/Symantectic for the first 3 yrs,I started on a computer & found out though you may think you uninstalled Norto]n, [b]they-Norton/Smantec are “sneeky”, what they do not tell you
is that there is only ONE WAY to make sure you get them COMPLETELY out of your computer,

IF you go into your computers registry,[/b]your going to see aprox 25-50 Norton/symantec items that MUST be removed also[/b] to make sure norton/symantec is out & can’t track your computer.
do you know how to o]pen,clean & ck your registry for No]rton/Symantec? ,

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AA55US, see: http://forum.avast.com/index.php?topic=12169.0

Read: Removing Norton

See How important is it to completely remove Norton? topic.

  1. Please, browse the Symantec website and download the specific uninstall tool for NAV. It will clean trash left behing by NAV (files, registry keys). You need this to proper working with avast.

  2. Can you try to repair your installation? Go to Control Panel > Add/Remove programs > avast! antivirus > Remove then choose Repair function in the popup window (Repair). If this does not help, can you uninstall / boot / install / boot again?

  3. You can delete folders/files under either ‘Norton’ or ‘Symantec’ folder, the others under Liveupdate folders and ApplicationData…

  4. On Registry, well good Registry Cleaners could do some work.
    But, for me, the only thing I would worry about is the VDD keys. You must have the following entry there:

C:\Program Files\Alwil Software\Avast4\aswMonVd.dll

Can you post the contents of these Windows Registry keys in your system?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\VirtualDeviceDrivers\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\VirtualDeviceDrivers\VDD
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\VirtualDeviceDrivers\VDD

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Hi All,

Seems that silent mode masks the problem, I can update w/o rebooting, but the one time when the update failed, the “Summary” screen came up and hung the system.

AA55US & Tech,

I will check the Norton site for complete removal instructions.

On my system, aswMonVd.dll is in the “Program Files” directory - I will copy it to the Avast4 directory.

I do not have any “VirtualDeviceDrivers” registry entries anywhere under HKLM\System\CurrentControlSet.

Whats Up