Vlk
12
Let’s discuss the means of transfering the file once we’ve got it. I believe there will be no problem with that. 
If doing this right after booting, it seems like there should be no real personal information in the dump? Or is there risk I should be aware of?
Well, the dump file indeed CAN contain some personal information - it’s a complete copy of the whole memory at the time of crash. On the other hand, I really don’t have any interest in the contents of the file besides the state of the avast components.
To be on the safer side, could I email the URL of the file, instead of posting it?
Absolutely, actually that’s what I meant. I’d never suggest posting the link publicly.
One extra note: the success of this whole procedure is not guaranteed. I.e. I cannot guarantee that with the dump file, we’ll be able to solve the problem. But there’s a fair chance it’ll help us better understand what’s going on…
Well actually… do you know that we don’t have to wait till the next update? We can generate the same situation on your machine artifically. I can send you and older VPS file that you’d place to the avast folder, forcing the updater to redownload and reinstall the latest one…
What do you say?
Thanks
Vlk