I’ve just installed Avast on my desktop, and have tried running a scan several times. I ran it overnight last night, and woke this morning to it stopped at 76%. No evidence of an error, no program freezing or error messages. I can close the program and it warms me that a scan is in process, as it would if it were scanning normally. But it just sits there, not progressing, at the same percentage point.
I tried running scans again today, and the exact same thing happens, though this time at 46%.
I’m running Windows XP Pro on a 3 gHz Pentium Pro with 1 GB of RAM.
Do you see a hard disk activity (when it freezes)? Is only the program frozen, or the whole computer (possibly with mouse cursor)?
Additionally, you can go to the program settings and turn on the creation of the report file (with “OK files” to be included as well in the report). This way, you can find out where the scan really stopped (it’s going to be close to the end of the report).
After avast! disappears, check the end of the report file - the “troublesome” file is likely to be close to the end (close in the sense that this particular file will probably not be written in the report, but the previous one will be the last line, so it shouldn’t be hard to guess). We would certainly like to have this file - if it really causes problems to avast! - so that we could fix the problem.
The report file created (if you turned it on in program settings) will be (default location) at \Data\Report\Simple User Interface.txt