Hi, I seem to be having a similar issue to that several others have posted here. I am attaching my logs (could not get aswMBR to run for some reason). Please let me know any action I can take to remedy the situation.
Thank you,
S.P. Gass
Hi, I seem to be having a similar issue to that several others have posted here. I am attaching my logs (could not get aswMBR to run for some reason). Please let me know any action I can take to remedy the situation.
Thank you,
S.P. Gass
Do these mainly occur with Firefox ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL
[2012/04/08 08:49:14 | 000,000,000 | ---D | M] (IMinent Toolbar) -- C:\Documents and Settings\Gass\Application Data\Mozilla\Firefox\Profiles\9v9ioz01.default\extensions\{C9B68337-E93A-44EA-94DC-CB300EC06444}
[2012/09/20 21:11:55 | 000,000,000 | RHSD | C] -- C:\comment.htt
[2012/09/20 21:11:55 | 000,000,000 | RHSD | C] -- C:\autorun.inf
[2012/09/20 20:41:56 | 000,000,002 | RHS- | M] () -- C:\WINDOWS\winstart.bat
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
I primarily used Firefox, but unistalled it with this problem. The issue also occurs with Safari and Chrome. Avast has identified rootkits, but after rebooting, the problem persists. The issue appears to remain at present. I ran the fix and am attaching the results of the Quick Scan. Thank you for your support.
S.P. Gass
Could you take a screenshot of the alerts please
Download the latest version of TDSSKiller from here and save it to your Desktop.
[*]Doubleclick on TDSSKiller.exe to run the application
http://dl.dropbox.com/u/73555776/TDSSFront.JPG
[*]Then click on Change parameters.
http://dl.dropbox.com/u/73555776/TDSSConfig.JPG
[*]Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
[*]Click the Start Scan button.
[*]If a suspicious object is detected, the default action will be Skip, click on Continue.
http://dl.dropbox.com/u/73555776/TDSSFound.JPG
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
[*]Get the report by selecting Reports
http://dl.dropbox.com/u/73555776/TDSSEnd.JPG
[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Please copy and paste its contents on your next reply.
Thanks, I downloaded the executable, but can’t get it to run (tried double-clicking and running from the cmd line). Is there a way into safe mode on XP to get it to run? Or is there something else I can try? Thanks again.
Yes download it again but do not delete the old copy from the desktop
Then run the fresh copy
If that fails do you have access to a USB of at least 1gb
Additional download attempts ended with the same result. Right clicking on the file has an “Open” option which does nothing and a “Run as” option. Run as “Current User” doesn’t do anything, but there is another choice to run as “The following user” which lists “APNS certificate” as a choice. I haven’t tried that yet.
I do have a usb connection and a 16 GB usb flash drive.
Thanks,
S.P. Gass
OK first we will get the recovery console installed as we will need that
Download ComboFix from one of these locations:
Note: It is important that it is saved directly to your desktop
Go to Microsoft’s website => http://support.microsoft.com/kb/310994
Scroll down to Step 1, and select the download that’s appropriate for your Operating System. Download the file & save it as it’s originally named.
Note: If you have SP3, use the SP2 package.
http://img.photobucket.com/albums/v666/sUBs/RC1-4.gif
[*]Drag the setup package onto ComboFix.exe and drop it.
[*]Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
http://img.photobucket.com/albums/v706/ried7/whatnext.png
[*]At the next prompt, click ‘No’ to run the full ComboFix scan.
THEN
Download this programme to the USB
Listparts
Reboot the computer and repeatedly press F8
At the menu select recovery console
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\listparts.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to open.
Press Scan button.
It will make a log (results.txt) on the flash drive. Please copy and paste it to your reply.
I followed the directions, but the combofix didn’t give me the same prompts as you listed. A prompt requested that I turn off Avast and then it started running a scan that it said would take 10 minutes (double if computer heavily infected). I went out and came home and after 2 hours, it appeared to be hung up. I tried accessing the Recovery Console on boot, but it did not come up. I actually have an XP CD so I accessed the recovery console using that, but was unsuccessful in launching Notepad or the program on the usb drive.
I did run the program after rebooting the computer (not from recovery console). The log is attached. Further guidance will be greatly appreciated. Thanks,
SP Gass
Please open notepad
(Start =>All Programs => Accessories => Notepad)
and copy the entire contents of the code box below.
(To do this highlight the contents of the box, right click on it and select copy.)
Right-click in the open notepad and select Paste.
Disk=0 Partition=2 active
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.
[*]Save it on to a USB flashdrive as fix.txt along with listparts.exe
[*]Plug the flashdrive into the infected PC.
[*]Enter Recovery console.
[*]Run e:\listparts (32bit) and press Enter
[*]The tool will start to run.
[*]Press Fix button.
[*]When it is done close the notification pop up. Click Scan and copy and paste the log (Result.txt) it makes on the flash drive.
The computer appears to stall when Entering Recovery Console. I ran the fix from regular Windows mode. Log attached.
Thanks.
Could you now retry TDSSKiller please
Thank you - the report output is attached. By the way, I had to download the tool to the usb drive and rename to get it to run. Rebooting now.
OK re-run TDSSKiller now with the same parameters
When you get to this select delete :
\Device\Harddisk0\DR0 ( TDSS File System )
Avast will alert as the files are moved
Then could you run combofix and let me know what problems remain on completion
TDSSKiller didn’t show anything to delete (screenshot attached). Combofix ran and the log is attached. In other news, the computer appears to be running normally now. Thank you very much for your support!
Gald to hear that … Any further problems before we clean up ?
All seems good. Ready for cleanup. Thank you very much for working on a Saturday!
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands [resethosts] [emptytemp] [CLEARALLRESTOREPOINTS] [Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
Upgrading Java:
[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe