Frustrated with New Install and Customer Support

system · 2015-06-09T00:05:41.000Z

I have used Avast for a couple years on a previous laptop and was very satisfied. Purchased new laptop and new Avast subscription and haven’t been able to download it, even with customer support! That is frustrating! I was told my new laptop (2 hours old) had problems, so I went and traded it in for another. I have spent hours on the phone with customer support and still don’t have Avast running! I’ve paid for this and haven’t even been able to use it!! Very frustrated!

Rednose · 2015-06-09T00:21:24.000Z

Hi ralange, welcome to the forum

Avast! telephone support is a third party support, and personally I don’t recommend it.

Download the correct version of Avast! from here :

Avast! Free
Avast! Pro
Avast! Internet Security
Avast! Premier

Greetz, Red.

bob3160 · 2015-06-09T12:57:42.000Z

Before you install Avast on that new computer you just bought, you first need to get rid of
the trial version of the Antivirus program that came pre-installed on your new computer.
Follow the directions outlined in my signature to successfully install Avast.

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