Full Virus Scan stuck 0%, "The Anti-rootkit monitor is disabled" won't go away

Tom1234 · 2017-07-18T19:52:38.000Z

Hi.

I’m using Windows 7 x64 with newest update of Avast (Free Antivirus).
Full Virus Scan stuck at 0% even after being left for hours.
One problem in notification tray won’t go away. “The Anti-rootkit monitor is disabled.” Went to Troubleshooting under Settings and “Enable anti-rootkit monitor” already checked. Clicking the enable button does nothing so the problem wouldn’t disappear from the tray.

Any help? Much obliged.

Asyn · 2017-07-19T04:29:02.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

Tom1234 · 2017-07-20T01:24:28.000Z

Already done that before. Nothing changed.

Asyn · 2017-07-20T03:00:03.000Z

Which version of Avast Free…?
Other security related software installed…?
Which AV(s) did you use before Avast…?

Tom1234 · 2017-07-21T16:39:44.000Z

Which version of Avast Free…? Latest version, 17.5.2303 (build 17.5.3585.182)
Other security related software installed…? Malwarebytes Free and MSE
Which AV(s) did you use before Avast…? Have only used Avast and the above for a long time now but the problem only surfaced recently.

Asyn · 2017-07-22T03:21:58.000Z

First, be sure to get rid of all remnants of MSE…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then;

Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

PS: Regarding Avast & MBAM, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

Tom1234 · 2017-07-22T05:18:21.000Z

Is it not possible to keep MSE?
As I’ve previously mentioned they both worked smoothly alongside each other for quite a long time before the issues came about.

Asyn · 2017-07-22T05:33:03.000Z

Well, things change…

Tom1234 · 2017-07-22T07:06:37.000Z

Sorry if my response had cause any offense!
It’s just that I found a few posts on forums saying that the two were quite compatible with each other. Granted, they were old posts.
I simply presumed there were other issues causing this.
Regardless, thank you.

Asyn · 2017-07-22T07:20:54.000Z

Tom1234 post:9:

Sorry if my response had cause any offense!

Regardless, thank you.

Not at all, don’t worry.
You’re welcome.

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