DavidR
6
Previously there used to be an email response, that has stopped a few months ago.
The only I can recall was a mention when you use the report a possible False Positive link, is it would be analysed in 48 hours.
New location to report both a False Positive and or a False Negative (for File or URL) - https://www.avast.com/submit-a-sample#pc Not sure if that was what you used.