General aswMBR questions

No, this is an office pc. GoToAssist was used in the past but isn’t currently being used for anything.

Yes, I have run CF but I’m not finding any log @ C:\Combofix.txt. I’m doing a search for it now.

Sorry WeaserP, my policy is not to provide assistance to business PC’s. You see, my work here is voluntary, I’m not paid for what I do here.

The company earns thanks to these computers, it’s gratefully to pay someone to clean these computers.

Cheers

I understand, Magna, and I hope I didn’t offend at all. The truth is that I have paid several times to try to resolve this with no success so I thought I would try the research and DIY angle. With that said, I certainly understand your perspective. Apologies for the time I’ve taken.

WeaserP :wink:

Hints.

  • use just one AV …
  • uninstall and then clean the bundled software (PUP, also knows as adware, bad toolbar, hijacker …). Search for AdwCleaner
  • clean your browsers for bad “staff” or reset them to defaults.

This should help a lot.

Best regards,
magna

:wink:

Much appreciated, Magna. Thanks and keep up the good work here.

Best regards,
Weaser

AdwCleaner is found here http://www.bleepingcomputer.com/download/adwcleaner/

if you have more then one AV, removal tools found here http://singularlabs.com/uninstallers/

And many thanks to you as well, Pondus!