I have several copies of Avast Prof on my several computers. I am very unknowledgeable about most computerize, etc.
I had difficulty with the copy on a new Laptop which for unknown reasons had lost the “blue ball” on the task bar. I had had the license since 24 Dec. After trying my best to find an answer here, and spending goodness knows, some time over the last several days, I finally reinstalled the Avast-pro and put in the Licensed key. It seems to be working fine.
I am writing this to be certain that this is the standard operating procedure for obtaining “technical help”?
Yes, it also did before hand. I had tried to use the Met Opera “Met Player”. This essentially is a for rent movie sight. I could not get this to work properly despite having enough power in this Dell Latitude E6400. I did follow their advice and after I had signed into the sight temporarily disabled the Avast to attempt increase in processor speed. That made no difference, but seems like it should have re-booted correctly when I turned the computer on.
this site is pretty useful for most problems and is a good source of “technical help” for avast.
However, if you would prefer to contact Avast’s actual support team, you could use their support portal located here: http://support.avast.com/
I find that they are fairly quick with responses (within 24 hours) although I’ve only asked them one question so far. The rest of my questions have been answered here.