German federal website blocked the screen and asking fof the money

Viruses and worms
21

OK deep look time … From the affected user

Please RIGHT-CLICK HERE and Save As (in IE it’s “Save Target As”, in FF it’s “Save Link As”) to download Silent Runners.
[*]Save it to the desktop.
[*]Run Silent Runner’s by doubleclicking the “Silent Runners” icon on your desktop.
[*]You will receive a prompt:
Do you want to skip supplementary searches?
click NO
[*]If you receive an error just click OK and double-click it to run it again - sometimes it won’t run as it’s supposed to the first time but will in subsequent runs.
[*]You will see a text file appear on the desktop - it’s not done, let it run (it won’t appear to be doing anything!)
[*]Once you receive the prompt All Done!, open the text file on the desktop, copy that entire log, and paste it here.
NOTE If you receive any warning message about scripts, please choose to allow the script to run.

22

I ran the script but it is taking too long, more than 1 hour, is MBAM interrupting the process, I installed it before I start the Silent Runners

Regards!

23

Could you temporarily stop MBAM real time protection please

24

I did it but still nothing happening…

25

OK lets use a different programme

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

26

I still get the error window, attached the log files from Combi run

Regards!

27

Hmm this is baffling… Does it appear as soon as windows logs in , or when you open a browser

28

as soon as i open the windows, during run of Combo it asked me to instal few things i did it without hesitation.

Regards!

29

Could you check your startup folder to see what programmes are there

30

In the Startup window the only program I have is Msconfig

Regards!

31

OK right click the link and select delete. The file will not be deleted just the link, let me know if that cures it

32

sorry for the late reply, I was out of station, It worked…

Thank you for the support

Regards

33

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [CLEARALLRESTOREPOINTS] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK

http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg

[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave: