Your error message is very common and is a Page Not Found message, this could be for one of many reasons.
A temporary server problem/maintenance at the update location or break in one of the many links in the system (possibly your ISP) on the route to the update server.
For the most part this will be ok after a sort delay or trying again using a different connection (if you have one). Some times I can’t reach a site and when I switch ISP connections (I have more than one as a backup) I am able to get to it.
Was this an auto update or a manual update attempt? I have just tried to manually update and although there was no update required, I did get connected “Server: download7.avast.com (67.15.0.90:80).”
I get this error when I try to update by selecting “Updating” and then “Program update” in the menu after a right click on the Avast icon located in the taskbar.
I just tried with another ISP connection and the problem is the same.
I am recieving the exact same thing, for both iAVS and program updating.
this started about 2 weeks ago, and I thought as you did, that perhaps there was a server/routing issue, and that it would be back up, yet that seems to not be the case.
here is the iAVS logfile
12.09.2004 15:59:28 general: Started: 12.09.2004, 15:59:28
12.09.2004 15:59:28 general: Running setup_av_pro-1c6 (454)
12.09.2004 15:59:28 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
12.09.2004 15:59:28 system: Computer WinName: SYN
12.09.2004 15:59:28 system: Windows Net User: SYN\Synthetik
12.09.2004 15:59:28 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
12.09.2004 15:59:28 general: DldSrc set to inet
12.09.2004 15:59:28 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
12.09.2004 15:59:28 general: Old version: 1c6 (454)
12.09.2004 15:59:28 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.09.2004 15:59:28 system: Computer DnsName: syn
12.09.2004 15:59:28 system: Computer Ip Addr: xx.x.xx.xxx
12.09.2004 15:59:28 internet: SYNCER: Type: -1
12.09.2004 15:59:28 internet: SYNCER: Auth: 0
12.09.2004 15:59:29 package: Part prg_av_pro-1c6 is installed
12.09.2004 15:59:29 package: Part vps-43600 is installed
12.09.2004 15:59:29 package: Part news-40 is installed
12.09.2004 15:59:29 package: Part setup_av_pro-1c6 is installed
12.09.2004 15:59:29 general: Old version: 1c6 (454)
12.09.2004 15:59:29 file: SetExistingFilesBitmap: 361->109->109
12.09.2004 15:59:29 general: GUID: 64af60c3-670a-421a-b4d3-f92c3bc8169f
12.09.2004 15:59:29 general: Server definition(s) loaded for ‘main’: 1 (maintenance:0)
12.09.2004 15:59:29 general: SelectCurrent: selected server ‘Test (external beta)’ from ‘main’
12.09.2004 15:59:29 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 15:59:29 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 15:59:29 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 15:59:29 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 15:59:29 general: progress thread start
12.09.2004 15:59:29 general: progress start - 1
12.09.2004 15:59:29 general: progress start - 2
12.09.2004 15:59:29 general: Server definition(s) loaded for ‘main’: 1 (maintenance:0)
12.09.2004 15:59:29 general: SelectCurrent: selected server ‘Test (external beta)’ from ‘main’
12.09.2004 15:59:36 general: InvalidateCurrent: invalidated server ‘Test (external beta)’ from ‘main’
12.09.2004 15:59:36 general: SelectCurrent: unable to find any suitable server in ‘main’
12.09.2004 15:59:36 internet: while trying to get file ‘prod-av_pro.vpu’, error 0x20000006 has occured, try 1
12.09.2004 15:59:36 internet: tried 1 servers to get file ‘prod-av_pro.vpu’, but failed (0x20000006)
12.09.2004 15:59:36 package: Tried to download prod-av_pro.vpu but failed with error 0x20000006
12.09.2004 15:59:36 general: progress end - 1
12.09.2004 15:59:36 general: progress end - 0
12.09.2004 15:59:36 general: progress thread end
12.09.2004 15:59:36 general: Err:Other HTTP error (404), while trying 195.47.75.50:80//beta/prod-av_pro.vpu
here is the program logfile
12.09.2004 16:05:41 general: Started: 12.09.2004, 16:05:41
12.09.2004 16:05:41 general: Running setup_av_pro-1c6 (454)
12.09.2004 16:05:41 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
12.09.2004 16:05:41 system: Computer WinName: SYN
12.09.2004 16:05:41 system: Windows Net User: SYN\Synthetik
12.09.2004 16:05:41 general: Cmdline: /downloadpkgs /noreboot /silent /progress
12.09.2004 16:05:41 general: DldSrc set to inet
12.09.2004 16:05:41 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
12.09.2004 16:05:41 general: Old version: 1c6 (454)
12.09.2004 16:05:41 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.09.2004 16:05:41 system: Computer DnsName: syn
12.09.2004 16:05:41 system: Computer Ip Addr: xx.x.xx.xxx
12.09.2004 16:05:41 internet: SYNCER: Type: -1
12.09.2004 16:05:41 internet: SYNCER: Auth: 0
12.09.2004 16:05:41 package: Part prg_av_pro-1c6 is installed
12.09.2004 16:05:41 package: Part vps-43600 is installed
12.09.2004 16:05:41 package: Part news-40 is installed
12.09.2004 16:05:41 package: Part setup_av_pro-1c6 is installed
12.09.2004 16:05:41 general: Old version: 1c6 (454)
12.09.2004 16:05:42 file: SetExistingFilesBitmap: 361->109->109
12.09.2004 16:05:42 general: GUID: 64af60c3-670a-421a-b4d3-f92c3bc8169f
12.09.2004 16:05:42 general: Server definition(s) loaded for ‘main’: 1 (maintenance:0)
12.09.2004 16:05:42 general: SelectCurrent: selected server ‘Test (external beta)’ from ‘main’
12.09.2004 16:05:42 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 16:05:42 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 16:05:42 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 16:05:42 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
12.09.2004 16:05:42 general: progress thread start
12.09.2004 16:05:42 general: progress start - 1
12.09.2004 16:05:42 general: progress start - 2
12.09.2004 16:05:42 general: Server definition(s) loaded for ‘main’: 1 (maintenance:0)
12.09.2004 16:05:42 general: SelectCurrent: selected server ‘Test (external beta)’ from ‘main’
12.09.2004 16:05:49 general: InvalidateCurrent: invalidated server ‘Test (external beta)’ from ‘main’
12.09.2004 16:05:49 general: SelectCurrent: unable to find any suitable server in ‘main’
12.09.2004 16:05:49 internet: while trying to get file ‘prod-av_pro.vpu’, error 0x20000006 has occured, try 1
12.09.2004 16:05:49 internet: tried 1 servers to get file ‘prod-av_pro.vpu’, but failed (0x20000006)
12.09.2004 16:05:49 package: Tried to download prod-av_pro.vpu but failed with error 0x20000006
12.09.2004 16:05:49 general: progress end - 1
12.09.2004 16:05:49 general: progress end - 0
12.09.2004 16:05:49 general: progress thread end
12.09.2004 16:05:49 general: Err:Other HTTP error (404), while trying 195.47.75.50:80//beta/prod-av_pro.vpu
oh, and this happens for both manual and automatic updating.
but when it tried to connect automatically, it just gives me an error saying there is no internet connection
I suspect it might have been problems at their (Alwil’s) end for a while this afternoon. I did a manual check myself for updates, and kept getting unable to connect. Finally the auto “try the next one” they’ve got set up finally cycled around to one server that did work smoothly, I forget which one.
I tried to ping the server and all is OK. So, I don’t think that it is a routing problem.
[i]C:\Documents and Settings\Box>ping 195.47.75.50
Pinging 195.47.75.50 with 32 bytes of data:
Reply from 195.47.75.50: bytes=32 time=47ms TTL=52
Reply from 195.47.75.50: bytes=32 time=50ms TTL=52
Reply from 195.47.75.50: bytes=32 time=70ms TTL=52
Reply from 195.47.75.50: bytes=32 time=50ms TTL=52
Ping statistics for 195.47.75.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 70ms, Average = 54ms[/i]
My current version is also 4.5.455. I nerver downloaded somethink manually!!! I use only the automatic or manual update procedure. So, I think that the problem is on your side! How it’s possible that we are using this version???
I don’t suppose there’s any chance the “other location” could have accidentally wound up on one of the regular download servers? If that was the case, I imagine there’d be a heck of a lot more of us with this problem, given how the rotate-to-next-server thing works.
A couple of days ago I must have gone through the whole rotation before it finally connected to a server. But I’m fine, 4.1.418 and o438-0 as of this morning.
Guys, I have no idea how the hell you could have the updating servers redirected to our internal builds - but unfortunately, there’s no easy work around.
I guess you’ll have to reinstall the program (i.e. download the official version, uninstall the existing version and install the latest official one).
As far as I know, there is no beta version yet.
There are only internal builds (as there always have been), updated very often, but also buggy.
I must say I don’t understand the logs posted originally (what is the “External beta” directory, Vlk?), but there is certainly something very strange about it - the installed avast! certainly shouldn’t turn into the internal builds by itself.
Guys, can you check (in the logs) when did the program update from the official build (418)? Thanks!
the same, I did follow some of the forum posts for a little while, without registering, and I do remember someone mentioning a problem with a file ext being pulled as a virus, and there was a quick patch to fix it.
other than that, all my updating has been auto or manual, until recently I havent had any problems.
I’ll do as you recommend, but I feel cheated since Ive been using a version that most dont have
lol
thanks for the help vlk.
edit:
Ill check and see if I cna see anything on the logs, and also I’ll post them here.
