I just put Avast on a computer of mine that is not connected to the internet. How do I know if it has all of the current virus updates? I downloaded the incremental that was available at the time, but I don’t think that I have everything. Can somebody help?
First you check about avast to see what version of the VPS you have, the current version is 000748-4, VPS History:
avast! VPS Updates History
If a computer is off-line you can’t try to update using incremental updates but download the complete VPS and run that to completely update the off-line system.
VPS Download Updates:
avast! VPS Update - Manual Download Save to a CD\USB drive and transfer to off-line system and double click to install VPS update.
Ok thanks for the info. I’ll try that. And if I want to update again, I have to download that entire file again and put in on the offline computer? Will i have to take the old update out, or will the new ones just fill in the holes of the old updates?
Well if it would skip the updates in the middle, that would be a really flawed function right? And no one will ever impliment such in anything as important as antivirus. It always updates everything regardless on how it updates and how often. You’ll always get all the detection developers added to the antivirus.
No, you just execute the VpsUpd.exe that will effectively replace what you have with a fully up to date VPS.
Yes. There isn’t incremental updates for off-line use.
There aren’t holes, the new downloaded file brings your installation (wherever it was) to the latest updates.
Ok. I installed the most recent update and scanned my entire computer. It picked up on like 20 infected files, however when i go to delete them through the antivirus program, they won’t delete and it says that an error has occurred. This happened after the first time that I had ever scanned also. I thought that maybe the new update would fix the problem. I really don’t feel like going into my computer and finding each and every infected file. What’s wrong?
What was the exact error it reported, possibly file in use, etc. ?
Or can you post a screenshot of the error ?
If so, if you have XP or Win2k, you could enable a boot time scan. Right click the avast icon, select Start avast! Antivirus, Menu, ‘Schedule boot-time scan…’ Or see http://www.digitalred.com/avast-boot-time.php
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast icon), Warning section, this contains information on all avast detections.
Delete them ‘through’? Or from? Are you trying to clean the Chest (Quarantine)?
Nothing… you don’t need to manipulate each infected file. Can you follow David’s instructions?
Ok, I did follow David’s instructions, however, when I ran a regular scan with my computer running, the viruses still came up. It says that there was an error and the file type is not supported. It applies for all of the options (delete, clean, etc.) And I can’t post screenshots for some odd reason. The file is too big and I’m not quite sure on how to make it smaller. Hope you guys can help.
Please, follow David’s suggestions first…
Which one?
To know how to post a screenshot, see http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).
Which file? The screenshot or the log? Saving the file with a lower definition, grayed or jpg could reduce the size of the file. Also, if you take a screenshot just for the active error message window and not for the whole desktop monitor.
I have already tried David’s instructions. The error stated is that the file cannot be deleted and it isn’t because it is in use. I would have to run the scan again to get the exact error reason, but it takes a while, so I hope that you can give me some sort of instruction as to what to do so that I can fix it and only scan one more time. =)
You can check the avast log viewer (right click the avast ‘a’ icon), Warning section, which gives information on the detections.
The most important bit here I guess would be the infected file name and its location, since you say the error relates to an unsupported file type.
Most probably the file is ‘inside’ of an archive file and avast can’t manage it.
I’ve already asked for an option to delete all the archive (.zip, .arj., etc.) file… They didn’t listen to me. Other antivirus have this option.
Well then if thats the problem, could I write down the file and go look for it myself? Even if avast can’t access the file, that doesn’t mean that I can’t, does it?
That is why I asked for the file name and location from the avast log viewer so we could check what the unsupported file type might be, but you didn’t give an answer.
Once we know then perhaps we can suggest an action.
Yes, you can. Just take care on handling the infected file.