I’m having the exact same issues as this guy;
https://forum.avast.com/index.php?topic=216034.0
completed all the requested prescans and attached reports.
should I be doing something else so I get replies and help here?
Please be patient: this forum is frequented largely by volunteers (with the occasional visit from an Avast employee).
It may be that no-one has an immediate answer for you, or that someone who might is in a different time zone, for example.
Yup, just making sure I’d done all I could/should