globalroot\systomroot\svchost.exe Help please

Viruses and worms
1

When I turned my computer on, Avast! kept popping up saying it blocked a malicious website and it had something to do with globalroot\systomroot\svchost.exe. The computer began running really slowly so I restarted, but then it kept crashing upon starting up. I can only run it in safe mode. I’ve attached the necessary logs. Please help

2

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:OTL O2 - BHO: (no name) - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No CLSID value found.

:Files
ipconfig /flushdns /c
C:\Windows\Installer{67ac5740-b0c2-e039-744a-eb56026937ba}
C:\Users\NabeelHassan\AppData\Local{67ac5740-b0c2-e039-744a-eb56026937ba}

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]


[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Delete your current copy of combofix

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

3

I attached the new OTL log. After Combofix finished running and it reboot my computer, I allowed it to run regularly instead of running it in safe mode. Combofix came up saying that it finished but then my computer crashed and I didn’t receive a log. I am currently running my computer back in safe mode with networking.

4

Are you able to get into normal mode ? If not what happens ?

5

If I log into normal mode, a blue screen comes up with an error about crashing and my computer restarts

6

Could you run me a fresh OTL scan please from safe mode… Select all users

7

Should I click “Quick Scan” or “Run Scan”?

8

Quick scan should suffice

9

Here ya go

10

If you are unable to log in to normal mode on completion of this then from safe mode select the restore point that Combofix made and restore to that, we will then start again

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:OTL IE - HKU\S-1-5-21-3253130998-2821996467-2407566692-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local;127.0.0.1:9421; O2 - BHO: (no name) - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No CLSID value found. O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab (Java Plug-in 1.6.0_22)

:Files
ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]


[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

11

So I tried normal mode and the same crash occurred.

12

OK could you select the last combofix restore point and go back to that

Disable the Avast self protection first

13

How do I go about resetting from the combofix restore point?
Do I just do a regular system restore?

14

Yes, it should be marked combofix

15

Hey, sorry for replying back so much later. When I go to do a system restore, the combofix option does not come up. There is just some Windows Updates and one that says “Restore Operation” which I think was when I had first done a system restore when I had first encountered the problem, before I had posted on here.

16

OK take the latest you can find, reset to that and then run a fresh OTL scan please