Gmail doesn't load in Firefox (works in IE)

Avast Free Antivirus / Premium Security
1

Just spent 20 min rummaging this form and didn’t see an answer. Apologies if this is a well worn topic or if I’m just plain clueless.

I’m new to Avast and so far have been pleased with the exception of one major problem: Gmail loading always stalls when using Firefox (it works in IE)… All other sites/pages load fine including my other web-based email.

Running WinXP Professional SP2, Firefox 2.0.0.14, IE 6.0 (with a lot of garbage after it), Windows firewall.

Any pointers appreciated. I hate using IE! :wink: Thanks!

2

If you disable avast WebShield, will it work?
Which extensions do you use?

3

Terminating WebShield makes no difference. Gmail still stalls on load.

4

Oops, forgot the extensions (I did say there is the possibility that I’m clueless, didn’t I?)

  • Downloads in tab
  • Google toolbar
  • Talkback
5

Hmmm… seems that avast is not the problem here…
Hope some Firefox guru can help you on this. I’ll keep thinking about…

6

I’m afraid I assumed avast since the problem started after it was installed. Could try uninstalling. What do you think?

7

Do you happen to have any security based extensions, like NoScript or CookieSafe ?

I take it the the problem arises on an HTTPS (secure) page as the gmail signin I would assume is a secure web page ?

So you logon and click OK, etc. the user name and password would be validated and you would then be redirected to your account at what point are you experiencing problems ?

Do you accept cookies in firefox as it may be that cookies are used to store your logon info and transferred to the account, if that doesn’t happen I would guess there would be a problem.

Sorry I can’t be of more practical help as I don’t use gmail.

8

Cookies are the culprit! I tried clearing my Firefox cookies before uninstalling avast and it worked. Never had the problem before, hopefully won’t have it again. Thanks for your help.

9

No problem, welcome to the forums.