I’m trying to set up Outlook to check my gmail via POP3 and having trouble with the required secure connection. I’ve tried on two different PCs, both running Avast Free 6.0.1203, both running Outlook 2007, one Vista Home Pro 32, the Other Windows 7 64. In both cases I have the same result.
When I use the Google recommended secure connection settings (SSL/TLL) in Outlook, I have no trouble sending and receiving mail. However, I understand that because of the secure connection, Avast cannot check my mail.
I’ve followed the KB article [1] to set up avast to provide the secure connection and to disable the secure connection in Outlook. The problem is, when I click the ‘Test Account Settings’ button, it fails to log into the incoming server and fails to send a test message.
According to that KB link, you are not supposed to ONLY disable the secure connection in Outlook.
Essentially, if with Outlook you have a secured connection successfully working, then you need to “transfer” those settings to Avast, while at the same time reset ALL those transferred settings in Outlook.
That means, after transferring all those settings (including correct smtp and pop servers and corresponding ports) into Avast, you need to go back to configure Outlook as if there was no secured connection, with the UNsecured values (again, including port numbers, not only the (un)secured type of connection.
Remember that the values (port numbers, and pop and smtp servers) of that tutorial may need to be changed accordingly to the real current values for you.
I did that. I hit the ‘Use defaults’ button shown in the screenshot. It unchecked ‘use encryption’ on incoming, set the outgoing to ‘none’ and set the ports to 110 & 25, respectively.
Setting the outgoing port in Outlook to 587 rather than the default of 25
Also, later in that thread, a user said that he went into avast mail shield, expert setting, Behavior and checked the tab to insert a note into clean message and sent himself a message. I did the same thing with the SSL & TLL settings in Outlook and got scanned messages in the outgoing and incomming mail. That would imply that the email scanner is in fact working fine without having to change any settings in Outlook.
Can anyone point me to any documentation that shows that the Outlook 2007 Avast plugin does in fact allow secure connections via POP3 without entering anything special in Avast?
I am having this same issue with Avast 6 and Outlook 2007. I have tried all the same things as well and just can’t make it work. At my work I have successfully set up a machine with Outlook 2010 on XP, however, all the Outlook 2007 & 2003 machines are not working. Is there a glitch here or are we missing something? Thanks for your help.
I’m currently using the latest version (6.0.1289) of Avast! Free and am having similar issues with Outlook 2007, Gmail, and the Avast! Mail Shield. I set everything up the way that the main support article says to (Mail Shield → Expert Settings → SSL Accounts → etc…, and changing the settings in Outlook to default.) and everything worked great initally.
Now I get the problem of Outlook hanging because it can’t connect to the servers. Outlook starts, the Mail Shield plugin loads, then Outlook hangs. After a while I get the message that Outlook can’t connect to the server and will go into “offline” mode.
I’ve verified that my internet connection is working and that gmail’s servers are online. I’m not running any other security/firewall software. I’ve isolated the problem and know it’s with Avast!
So far the only “fix” I’ve found for this is to reboot. I would like a real fix for this issue, seeing as this computer is being used as a fileserver. Would simply stopping and restarting the Avast services resolve this? Is there a way to fix this issue without rebooting?
Again, I’m running Windows 7 Professional 64-bit, Outlook 2007, and am connecting to Gmail through IMAP.