Greetings, I was wondering if anyone could help me here with a little something :).
We’re changing our security solution from Avast Pro to Avast Endpoint Protection Suite. Previously, all our clients were manually installed and managed, being hired to help bring the organisation well and truly up to date, I proceeded with installing and configuring The Avast Enterprise Administration Server, so that the IT department has a nice and centralised way to manage the client protection software.
After some minor hiccups, I got everything running smoothly, created and installation package, imported the client machines from AD,…
When I try to deploy the package to a client that already has Pro installed however, the setup simply stops doing anything when at 60% and then times out. This is clearly visible from the installation log file:
05/11/15 16:52:55: TELEMAT-ALAIN: StartSetup 05/11/15 16:52:55: TELEMAT-ALAIN: Connecting 05/11/15 16:52:55: TELEMAT-CLAUDIN: Copying ais_res-42a.vpx 05/11/15 16:52:58: TELEMAT-CLAUDIN: Copying ais_snx1-15.vpx 05/11/15 16:53:01: TELEMAT-CLAUDIN: Copying ais_snx2-e.vpx 05/11/15 16:53:08: TELEMAT-CLAUDIN: Copying ais_snx3-9.vpx 05/11/15 16:53:11: TELEMAT-CLAUDIN: Copying ais_spm-4de.vpx 05/11/15 16:53:13: TELEMAT-CLAUDIN: Copying ais_srv-2f2.vpx 05/11/15 16:53:13: TELEMAT-CLAUDIN: Copying ais_x64-58a.vpx 05/11/15 16:53:14: TELEMAT-CLAUDIN: Copying chrome-2.vpx 05/11/15 16:53:14: TELEMAT-CLAUDIN: Copying jollyroger.vpx 05/11/15 16:53:15: TELEMAT-CLAUDIN: Copying jrog-a7.vpx 05/11/15 16:53:15: TELEMAT-CLAUDIN: Copying jrog2-c5c.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-jrog-a7.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-jrog2-c5c.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-prg_abp-643.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-setup_abp-643.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying part-vps_win32-15051100.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying prod-abp.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying servers.def 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying servers.def.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying setif_abp-643.vpx 05/11/15 16:53:16: TELEMAT-CLAUDIN: Copying setup.exe 05/11/15 16:53:18: TELEMAT-CLAUDIN: Copying setup_abp-643.vpx 05/11/15 16:53:19: TELEMAT-CLAUDIN: Copying vps_32-1060.vpx 05/11/15 16:54:18: TELEMAT-CLAUDIN: Copying vps_win32-1070.vpx 05/11/15 16:54:19: TELEMAT-CLAUDIN: Copying vps_win64-d01.vpx 05/11/15 16:54:21: TELEMAT-CLAUDIN: Copying winsys-f.vpx 05/11/15 16:54:22: TELEMAT-CLAUDIN: Copying winsys64-2.vpx 05/11/15 16:54:24: TELEMAT-CLAUDIN: Creating service 05/11/15 16:54:24: TELEMAT-CLAUDIN: Starting service 05/11/15 16:54:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 16:54:38: TELEMAT-CLAUDIN: 0% of setup 05/11/15 16:55:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 16:55:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 16:56:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 16:56:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 16:57:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 16:57:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 16:58:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 16:58:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 16:59:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 16:59:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:00:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:00:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:01:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:01:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:02:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:02:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:03:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:03:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:04:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:04:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:05:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:05:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:06:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:06:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:07:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:07:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:08:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:08:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:09:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:09:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:10:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:10:38: TELEMAT-CLAUDIN: 60% of setup 05/11/15 17:11:38: TELEMAT-CLAUDIN: ReadProgress 05/11/15 17:11:38: TELEMAT-CLAUDIN: Timeout expired 05/11/15 17:11:38: TELEMAT-CLAUDIN: Finished with error 05/11/15 17:11:38: TELEMAT-CLAUDIN: RemoveProgress 05/11/15 17:11:38: TELEMAT-CLAUDIN: DeleteFile \\TELEMAT-CLAUDIN\C$\~AVINSTL\aswISvc.exe error 5 (Access is denied) 05/11/15 17:11:38: TELEMAT-CLAUDIN: Folder \\TELEMAT-CLAUDIN\C$\~AVINSTL not removed: 145 05/11/15 17:11:38: TELEMAT-CLAUDIN: CloseConnection 05/11/15 17:11:38: TerminateAll 05/11/15 17:11:38: rinstInstall end 0
Additionally, the process seems to be unable to delete the copied files, which in turn also provides a problem when a re-installation is attempted afterwards, the process simply stating that “the file already exists” and then terminates, leaving both files and the remote installation service behind on the client. Only after a computer restart I’m able to remove the installation files folder (on C:) and the service (through the registry).
Isn’t there a way for the EAS-initiated process to detect and uninstall any previous Avast versions? Security management servers from other brands usually don’t only offer this option, they offer the option to remove previous installations from other brands as well, this seems like a bit of an oversight in the management software’s capabilities. Related, I haven’t found a way to uninstall software from an already managed client either, another highly useful feature.
I would hate to tell my colleagues that we’re going to have to go visit all 400+ clients to perform the uninstallation manually.
Any assistance would be greatly appreciated.