I’ve been getting the following virus notice today and wondered if anyone else was seeing this:
8/23/2006 9:21:58 AM SYSTEM 1100 Sign of “Win32:Pakes-CH [Trj]” has been found in “C:\Program Files\Google\Google Video Player\GoogleVideoPlayer.exe” file.
This had not been previously identified by Avast, and I’ve not been able to duplicate the trip with any online AV product. Seems to be a false positive. I tried to do the exclusion stuff, but it doesn’t seem to take (still gets blocked when I try to run the player). Do I need to do a restart of vast/system to have the exclusion work?
You probably didn’t add it to the Standard Shield (on-access scanner) exclusions.
If you are getting a virus warning that you believe is a false positive, then if you can zip and password protect (‘virus’, will do) the suspect file and send it to virus @ avast.com (no spaces), or send from the chest.
Give a brief outline of the problem (possibly a link to this thread), the fact that you believe it to be a false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.
If it is indeed a false positive, add it to the exclusions lists (Standard Shield, Customize, Advanced and Program Settings, Exclusions) and check scan it periodically using the ashQuick scan (right click scan), when it is no longer detected then remove it from the exclusions.
Also see (Mini Sticky) False Positives
I’m getting the same false positive for Google video player.
When I try to send it via the chest as you suggest, I get the following message: The following file cannot be sent by email:
GoogleVideoPlayer.exe (FileID: 24)
The file is bigger than the limit: 1024 kB
Zipping it does not help either. But like the others I installed this directly from Google - there is no question that this is a false positive.
It seems to have been corrected. I was not able to send in the file due to other work commitments, and temporarily solved the issue of avast not seeing google video player in the exclusion list (both the standard and other one (can’t think of it right now)) by having it sent to the chest until the update was made. I then moved it back out and all is well. Thanks for the troubleshooting thoughts! Still a happy Avast user.