I received a first answer from support team via e-mail - with a ticket number: #24131980
A guy called Pritam asked me to forward further information (i.e. a screenshot).
But when responding to the Avast address (support at help2.avast dot com) I immediately received a “WE’RE SORRY no delivery because of unsolicited mail” responder.
What can I do? THEY asked me to answer with in 5 days, otherwise the case will be closed.
Topic is cancellation of a purchase (Avast clean-up).
Thanks,
best,
Bodo
Hi @Benutzer1317 , I’m sorry to hear about the trouble. I’ve checked your case and I can confirm we received your response and the screenshot. Our team is reviewing it and will get back to you soon.
Thank you very much!! Please don’t be bothered because I sent multiple requests yesterday and today. But this is just one case 
Best,
Bodo
I have a ticket 24156566
It would seem your agents are on a strict time to deal with a problem schedule and then they cut you offWhen you try to join a chat about a similar problem that it would seem is blocked.
I have been an avast user for umpteen years (and now have so called “Avast ultimate””on a paid subscription and the first time I have a problem and not being a techi take longer to deal with issues or do what Im told to do by a technician they cut you off - thinking of looking elsewhere - remember lads “Customer is King” - obviously the word is out by the articles on getting refunds ………