I was charged for an automatic renewal when my account says “subscription status canceled - renewal type manual” order id.15928208600. I submited a ticket “id. 125947” 26 days ago, and only one ticket. It still shows as being processed. Can someone help me out with this please?
I mentioned it to avast.
You should get a response soon here or through email.
Keep in mind it is weekend.
I will also try to attract some attention to your problem.
No need David, I reported it to Moroni.
I did it through the report to moderator (I didn’t see it there) function For Moroni.
Guys, don’t fight about who will report it 
Hi rob136,
You indeed have cancelled the auto-renewal for your Avast Internet Security but didn’t cancel it for your Avast Cleanup.
You were sent two notifications, please note that if the order ID is different than the one you had cancelled, it most probably means that it is a different subscription with different auto-renewal rules.
I’ll cancel it and refund it now.
Cheers!
We gotta do something to keep us warm on these cold day Moroni ;D
AVAST! SUBSCRIPTION RENEWAL - ORDER 19739706
My normal subscription renewal date is October, with recent annual payments being taken as follows:
14 Oct 2014 - 29.99GBP
1 Oct 2015 - 34.99GBP (to cover up until 31 Sept 2016).
However, another 34.99GBP was taken incorrectly on 14 Jan 2016 and needs to be refunded.
Reported to Avast.
Hi crossleydd42,
Please send your request here https://support.avast.com/support/tickets/new?form=2
Tried twice, but message it won’t go, as it does not recognise my ORDER number.
Did you type or copy/paste the order number ?
I typed it. Strangely enough, though, I’ve just tried again and it regestered as a ticket first time! So we’ll see my complaint is processed!