Got black screen with Lock Apps service on Avast Security Pro.

RodrigoGatica · 2017-03-24T15:54:12.000Z

I got a Xiaomi Mi Note Pro with MIUI v8 and Android 7.0, when i use the Lock App service on any app i want to protect, that app becomes only a black screen. This happen since MIUI 7 and android 5.5.

In the past i have sended this “bug” to Avast support but the problem is still present. I don’t know if this happens on other devices but its quite annoying because this is a PRO feature but i cant use it.

Is there a way to fix this? And how have you done it?

TerezaV. · 2017-03-25T10:40:16.000Z

First I would recommend you to clear the app data: go to “Android Settings→Applications→Avast Mobile Security→Delete cache and user data”. If it does not help, you can try to reinstall the app. Please let me know, if the problem persists.

RodrigoGatica · 2017-03-27T16:10:07.000Z

Hi Teresa.

The problem still there. I even have reinstalled the rom and then the app but the black screen still there. I guess this maybe is an issue with MIUI based roms. MIUI already have an app lock service built in it, i disabled it to try avast’s and… black screen again.

I am out of ideas. Since i bought avast mobile i wasn’t able to use this feature.

:-\

TerezaV. · 2017-03-28T11:40:40.000Z

Hi, we got some advice from the developers: go to Xiaomi security app → Permissions → Other permissions → Avast Mobile Security → Display pop-up window → Accept. It should help

RodrigoGatica · 2017-03-28T12:27:49.000Z

Tereza V. post:4:

Hi, we got some advice from the developers: go to Xiaomi security app → Permissions → Other permissions → Avast Mobile Security → Display pop-up window → Accept. It should help

Hi Teresa

Yes, i got this answer from the support team and it fix the issue. Now i can access my app with no problem. Thank you!

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