Got Blue Screen After Updating to the Latest Avast Version? PLEASE READ!

Avast Free Antivirus / Premium Security
21

Correction:

REPAIR does not appear to have completely fixed the problem.
See my email here three days ago.

In a period of two days I have had a mouse freeze up twice, which is much less than before I REPAIRed the avast application.

When the mouse freezes I can still ctrl-alt from window to window but not type any characters.

I can alt-F4 to kill each page and ultimately alt-F4 to restart

The problem ‘seems’ to be caused by moving the mouse over web pages with active buttons e.g. Check Mail in Yahoo webmail

At the most recent time I had

Windows Explorer
Yahoo mail in I.E.6
A webpage manager for a website in I.E.6
and two notepad pages open

27 processes in Taskmanager
memusage 143332K/751972K
cpu usage 1%
total physical 261688K
Avail 120076
Cache 147760

22

Well I have gone into safe mode, uninstalled avast, re-installed it from original download, got new reg number, now if I ask it to check for updates it says cannot connect to server and freezes.

What am I doing wrong please

I did try to repair in safe mode but it would not work

23

Do you use a firewall? Which one?
Into the firewall settings, the following programs should be allowed to connect:
ashServ.exe (avast! antivirus service)
ashWebSv.exe (avast! Web Scanner)
ashMaiSv.exe (avast! e-Mail Scanner Service)
ashUpdSv.exe (avast! Update Service)
avast.setup (avast! Update executable)

24

Thank you

I have zone alarm running (the home version) any idea where I put these files please

25

Into the Programs tab settings of ZA.
But if you did not change the ZA settings, it should ‘ask’ you when a program wants to connect and you could allow them.

26

Thanks
that worked
I am now ‘cooking on avast’
however one thing, the little icon in the tray at the bottom right had corner has gone. How do I get it back again

27

Fix tool for missing tray icons!
Download it here: http://freeweb.siol.net/razor256/downloads/aswTrayIconFix.zip
Download it and extract aswTrayIconFix.exe anywhere you want.
Run it and just click Fix button. Log off and log in again or simply restart your PC and icons should be back again. The program is standalone extract&use (although it looks like installer).

28

I have had to reformat and reinstall XP. Lost heaps of photos, music etc. Will not take the risk with avast again…

29

Sorry… maybe patience could guide you to a solution… but, now, you’ve formated… :cry:

30

I tried both solutions, and unfortunately neither worked (repair and uninstall/reinstall). Is there something else I can do?

31

Can you see if in the folder \windows\minidump there is any .mdmp file?
If so, can you send the newest (recent) .mdmp files for analysis?
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread. :wink:

Send an email to any of these addresses:
vlk (at) avast.com
rypacek (at) asw.cz

Or upload to the any of these anonymous ftp servers:
ftp://ftp.asw.cz/incoming
ftp://www2.asw.cz/incoming

32

Can you see if in the folder \windows\minidump there is any .mdmp file?

I don’t even have that folder. I don’t even have any .mdmp files on my computer, so I can’t help you there.

As I mentioned before, the problem doesn’t happen all the time. Only when:

  1. I right click a file and try to do a virus scan on the particular folder/file.
  2. I do a thourough scan with the scan archives checked.

Hope that helps you guys. Look forward to hearing from ya!

33

Which file? Which folder? Can you post here the full path of them?

Again, can you identify which archive file is freezing the scanning?

Additionally, you can go to the program settings and turn on the creation of the report file (with “OK files” to be included as well in the report). This way, you can find out where the scan really stopped (it’s going to be close to the end of the report).
After avast! disappears, check the end of the report file - the “troublesome” file is likely to be close to the end (close in the sense that this particular file will probably not be written in the report, but the previous one will be the last line, so it shouldn’t be hard to guess). We would certainly like to have this file - if it really causes problems to avast! - so that we could fix the problem.
The report file created (if you turned it on in program settings) will be (default location) at \Data\Report\Simple User Interface.txt

34

I don’t see freezing mentioned anywhere… I don’t think the report file would help much for bluescreens (the report wouldn’t get saved, I guess).

35

“Which file? Which folder? Can you post here the full path of them?”

Any file or folder. It happens with everyone I right click and select virus scan with avast.

I’ll try with the report file, and see if it shows me where the problem is. Fill you all in afterwards.

Thanks again

36

This is bad…
Do you use any other antivirus in your system?
Can you disable using skins with the Explorer Extension and then see if you can scan the files?
(Right click the ‘a’ blue icon, choose Program Settings > Common page)

37

And why in the world posting a reply to the effect of infuriating other users? I mean, is there any USE at all in posting a comment like “I don’t have blue screen, avast never cause them for me?” Where is the goal of such a message exactly if not creating a sense of anger because others are having trouble and somehow HE is above it all?

The thread was started because there is a PROBLEM, not because people want to know that others are not having a problem. So if you can’t post something constructive, whether you being a simple user or even a moderator, don’t post!

Now, for that task at hands. There is a PROBLEM presently, a very SERIOUS problem. This is caused but AVAST and nothing else. There is no NEED for anyone to delete everything on their HD when the problem is originating from one single application.

This morning, I woke and a few hours later went into the station just to realize that it wasn’t working. After multiple reboots, I could clearly see that the antivirus engine just wouldn’t initialize at all. Thus, that lead my to believe it had a serious problem and so I tried to REPAIR it. To no avail, REPAIR would not do anything at all, just 1 second of work and it said that avast was repaired which I know couldn’t be the case.

After MULTIPLE install and de-install of Avast. I realized that, each time I would UPDATE its virus engine, BANG! Everything on my computer stopped working.

There is a SERIOUS problem with the updates presently. This is not a Windows related problem, not a Win2K/XP problem, it is an Avast problem.

At present time, my computer is vulnerable and I cannot accept this to go on for more than a day or two before I decide to switch from Avast to another antivirus for the world “out there” is just way too dangerous to work on a computer which is unprotected.

So now, this is a CONSTRUCTIVE opinion.

avast user.

oh… and just in case the “automated” questions comes up like, have you another antivirus or ever had one in the past… blah blah blah. No. No. No. This problem start today, latest update. I had no problems yesterday, I had no problems a month ago and the many months before that. Avast as always been fairly stable (doesn’t mean it doesn’t explode in my face from time to time, it does). But this problem ONLY starts when I update the virus engine. The moment it is update, everything stops on the computer. I reboot, it puts itself into red circle mode. I repair, nothing works any better.

38

Welcome to the forums, NarcAngel.

I am sure you do not know Tech well at all on these forums or you would understand he does not intend to create a sense of anger. Tech has also had his share of problems, gotten help from others here, and has never given me the impression of thinking “he is above it all.” That being said, it probably would have been better to have started a new post of your problem instead of flaming someone and then asking for help. ::slight_smile:

Anyway, you can try this …

1 - Uninstall avast in the normal way through Add/Remove

2 - Download and use the Avast Uninstaller utility to be sure the uninstall is complete. The normal uninstall usually works but occationally, it does not. The utility is here … http://www.avast.com/eng/avast_uninstall_util.html

3 - Download the lastest avast program directly from the website and do a completely new install. It can be found here … http://www.avast.com/eng/programs.html

I hope this helps you.

39

Didn’t I stated that I have uninstalled Avast on multiple occasions? I think, about 6 times by now actually witch double the amount of rebooting.

As far as Tech comments are concerned, they were merited and had to be inside this thread for they concerned only this thread. My intentions are not to “flame” someone but to communicate my concern when I see someone posting a comment or comments in regard of a problem but the comment has nothing at all to do with the present problem or simply brings nothing constructive as to bring a remedy to the problem.

I have not used the avast uninstaller nor do exactly see its point since I’m reinstalling the same software? What would be the point to use it if not because we wanted to install another antivirus or are you actually telling me that avast could conflict with avast? I mean… seems like this would be a strange logical paradox there.

As far as getting the latest version, I never do that until long after I am sure this software is proven stable. I’m using version 4.5 for it has been (mostly) stable and I can rely on it for not using valuble productive time.

Now, this said, it does not explain why there is a present update problem, an issue you have not even discussed in your reply.

And yes, as you can obviously see at present time, the computer works perfectly as Avast is not updated (same engine as 2005-02-18). Thus, in my opinion, any problem solving work should be geered toward this update problem and not uninstalling the program itself. And so, I would (with some degree of confidence) state that this is a corruption from the server (meaning from Avast itself), and so the problem is not client-side but from you guys.

40

Hello and welcome NarcAngel

First why don’t you start a new topic about your problem, it will be better that to blood an old one which I see there is nothing to do with your problem :wink:

It is strongly recomendet to update your version to the latest 4.6.763 - version 4.5 is older than one year and I can assume you that the latest version is very stable :wink:

I have not used the avast uninstaller nor do exactly see its point since I'm reinstalling the same software? What would be the point to use it if not because we wanted to install another antivirus or are you actually telling me that avast could conflict with avast? I mean... seems like this would be a strange logical paradox there.
Well there is a little difference in uninstall->boot->install->boot ;) Sometimes some parts may be damaged and even repairing doesn't help and in this cases the uninstall/boot/install/boot solves the problems ;) Uninstall your current version, download the latest one and install it(Charley0 gave you the link) , if this doesn't help write back ;)