Got charged by DRI*Avast Software even though I did not oder anything

system · 2016-05-13T19:55:09.000Z

Well, Moroni, that’s an interesting suggestion but, to me, seems far-fetched. Someone obtains the details of my credit card and then profits by buying an Avast product for less than $20? Sorry, don’t buy that.

Also do not have any details of the “person” that made the charge, only of the account that charged me, i.e. Dri Avast.

moroni · 2016-05-14T10:23:55.000Z

edmoore post:44:

Well, Moroni, that’s an interesting suggestion but, to me, seems far-fetched. Someone obtains the details of my credit card and then profits by buying an Avast product for less than $20? Sorry, don’t buy that.

Also do not have any details of the “person” that made the charge, only of the account that charged me, i.e. Dri Avast.

Marianne T_____
Voula, GR

marianne.t_____@gmail.com

system · 2016-05-14T11:02:26.000Z

Great. Finally I get details of the person who made the order on my card. It’s my wife!

Too bad that my earlier enquiries did not mention this.

Sorry for not knowing but this could have been settled with my first request.

All the best

Ed

moroni · 2016-05-14T11:06:55.000Z

Glad that we finally figured this out

For the records, you only contacted our distributor (Digital River) and not us (Avast Software) using the link I posted before. Anyhow, I checked that your refund is being processed.

Cheers!

Eddy · 2016-05-14T12:50:33.000Z

Keep avast, replace the wife ;D

Asyn · 2016-05-14T14:36:28.000Z

Eddy post:48:

Keep avast, replace the wife ;D

;D 8)

system · 2016-11-03T15:04:11.000Z

Got charged $109US out of the blue. Never heard of this company. never had dealings directly or indirectly. My Canadian cc company called them a FRAUD. Said they had heard about them. Check your credit card statement diligently. They may appear out of the blue. Avast reimbursed my account they next day, however, with the buying and selling US $s I lost a bit on exchange. That ain’t the point…where do they come off debiting my cc account!!!
Watch them …they appear as DRI AVAST on your statement

Eddy · 2016-11-03T15:36:39.000Z

Your Canadian CC company is very wrong.
DRI AVAST means the product/subscription is from avast and Digital River handles the payment.
If your CC company is calling them a fraud, it is time to dump that CC company as they clearly have no clue what they are talking about.

Digital River is a fully legitimate payment processing company that handles financial transactions for a lot of other companies.
Some of their clients (not limited to) :

avast
Kaspersky
Adobe
HTC
Bosch
Vistaprint
Logitech
Microsoft

You might not recall it, but it is very likely the payment processor that you have used when buying a subscription for one or more avast products.
What (almost certainly) happened is that auto-renewal took place because you did not disabled it.
As has been explained numerous of times on this webboard, before the auto-renewal takes place you receive 3(!) mails from avast telling you about it and giving you enough time to disable/stop the auto-renewal.
If you don’t do so, it will take place and you will get charged.

bob3160 · 2016-11-03T19:55:49.000Z

Lance26 post:50:

Got charged $109US out of the blue. Never heard of this company. never had dealings directly or indirectly. My Canadian cc company called them a FRAUD. Said they had heard about them. Check your credit card statement diligently. They may appear out of the blue. Avast reimbursed my account they next day, however, with the buying and selling US $s I lost a bit on exchange. That ain’t the point…where do they come off debiting my cc account? ??? ??? !!!
Watch them …they appear as DRI AVAST on your statement

Maybe you’ve heard of Digital River ???
https://www.avast.com/faq.php?article=AVKB24
Sounds like your auto renewal kicked in.
If it’s been less than trial period, you can still cancell:
https://support.avast.com/support/tickets/new?form=2

moroni · 2016-11-04T13:58:07.000Z

Lance26 post:50:

Got charged $109US out of the blue. Never heard of this company. never had dealings directly or indirectly. My Canadian cc company called them a FRAUD. Said they had heard about them. Check your credit card statement diligently. They may appear out of the blue. Avast reimbursed my account they next day, however, with the buying and selling US $s I lost a bit on exchange. That ain’t the point…where do they come off debiting my cc account!!!
Watch them …they appear as DRI AVAST on your statement

Hi Lance26,

Could you please send us the details about this to https://support.avast.com/support/tickets/new?form=1
We will investigate it

system · 2016-11-08T13:27:23.000Z

I had 4 separate rapid-fire charges from DRI for $59.99 on my CC last night at about 1:00 am EST. Thankfully they were all denied by my CC company because of suspected unauthorized activity. This morning I had to confirm that they were indeed unauthorized and my CC company cancelled my card and is sending a new one.

I have no idea how Avast or DRI got my CC info. While I’ve used the free version of Avast for years, I never remember giving them my info, especially with this card that is less than a year old. This is very unfortunate because I truly love Avast, but what the heck man? Anyway, I Googled to see if other people were experiencing a similar problem and sure enough I found this thread. So I thought I’d come and share my unfortunate experience.

Eddy · 2016-11-08T13:33:31.000Z

Only way to know your creditcard details is if you have provided them or if your creditcard account is/was compromised (and perhaps even abused).

It can be you had a trial once and provided the details at that time.

Pondus · 2016-11-08T13:52:24.000Z

5900 Scimming websites
https://gwillem.gitlab.io/2016/10/11/5900-online-stores-found-skimming/

system · 2017-01-11T17:36:47.000Z

I have the same problem.I was charged in my credit card automaticallyby AVAST SOFTW SHANNON, CO. IE ,though I hadn’t submitted any demand for automatic renewal.I consider this a malicious act against my accounts.In case this message doesn’t appear in the public avast forum,please guide me via forum,how can I submit directly to the forum.I’ve already informed via a specific link that the avast team has sent why i do not want them to renew my paid subscription.

bob3160 · 2017-01-11T17:47:51.000Z

aikstamat post:57:

I have the same problem.I was charged in my credit card automaticallyby AVAST SOFTW SHANNON, CO. IE ,though I hadn’t submitted any demand for automatic renewal.I consider this a malicious act against my accounts.In case this message doesn’t appear in the public avast forum,please guide me via forum,how can I submit directly to the forum.I’ve already informed via a specific link that the avast team has sent why i do not want them to renew my paid subscription.

Auto renewal is checked by default. You could have unchecked it when you installed the product. You can also cancel it at any time prior to it happening.
At this point the best thing to do is to contact avast directly and explain your problem: https://support.avast.com/support/tickets/new?form=3
Once you receive your support ticket #, post it here and we’ll try to elevate your request.

system · 2017-03-02T01:48:49.000Z

joshuasainz1995 post:1:

I was recently given a pending charge of $34.99 on 6/15 which later fully charged on the 16th. I don’t even know why they charged me with this, I did not order anything. I did not even get a email for the receipt of whatever they charge me with. I have sent a message to Avast to see if I could fix this before I have to take this problem to my bank but so far I have not gotten a reply from Avast.

me too, i have to cancell my credit card to stop them from charging

Eddy · 2017-03-02T08:27:16.000Z

No, you don’t.
Al you have to do is disabling the auto-renewal as has been explained many times already in this and other threads.

system · 2017-03-12T08:52:46.000Z

I am also being charged a 38.00 fee for DRI*Avast Software that I did not authorize! Eddy…why are you so defensive if no one on here speaks the truth? How are so many people being charged without their knowledge or authorization? This is a definite scam!!! You have my checking account information…not even my credit card or debit card…how did you get my checking account info and why are you charging me for this? All your excuses to the other people on this forum is really lame. You sound like a lying child whistling in the dark trying to pretend that we are ALL idiots! I plan on letting people everywhere know about your scam on as many websites as I can…and on as many search engines as I can. This is NOT right.

Eddy · 2017-03-12T09:47:36.000Z

How are so many people being charged without their knowledge or authorization?

Not reading properly what is on their screen when ordering is the most common cause. It depends on the country but in most ones automatic renewal (aka continues protection) is enabled by default. If people don't uncheck it, they they shouldn't say the have never given permission because they did gave permission for it. Fact is that if automatic renewal is enabled, people will be charge around the time their subscription ends.

It also happens that someone else in the household has ordered avast and forgot to tell the other(s) about it.

how did you get my checking account info and why are you charging me for this?

I don't have your info as I do not work avast nor any of the payment processors they are using. But it is real easy, you or someone else gave it to them. As far as I know they are not clairvoyance or something like that.

avast nor any of the payment processors they are using is scam.
If you believe otherwise, go to the police and report it but don’t look surprised if they say that you filed a false report.

bob3160 · 2017-03-12T14:57:42.000Z

Arguing isn’t going to solve or satisfy anyone.
follow the directions outlined here:
https://forum.avast.com/index.php?topic=172436.msg1358983#msg1358983

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