Got charged without permission or even account

General Topics
1

I got charged by Avast, out of nowhere in 27 July. I realized it a bit late. Also, my account is not working. I can’t even contact via avast contact page, since there is no valid order number. There was no notification, no mail beforehand, nothing.

Now I got another account to post here. I can provide my original mail name to someone authorized.

It seems I am not the only one: https://forum.avast.com/index.php?topic=217201.0

Can someone help me about this issue?

2

I’ve reported this post to Avast. Let’s see if that helps.

3

Thank you for your help.

4

Hi there,

Could you please submit a ticket here https://support.avast.com/en-ww/contact/sales_refund?c=true

Do not worry too much about the Order ID; as long as we have ample information to work with, we can still locate the order. Yes, the order ID is preferred but not an absolute must.

Post your ticket number so I can get to work on it immediately.

5

The number of your request is: 07193490

Thanks for your help.

6

I too have been charged on a product I thought I had cancelled and which I have not used for almost a year.

how do I get my money back?

7

See Reply #3 from Quiksilver.

8

I missed that, thank you

9

You’re welcome.