Howdy folks. Years ago I used Avast for protecting myself at home, but I’ve moved since then and am in school. School’s laptop is running Vista and ever since about a week ago the ‘Symantec Anti Virus’ Auto-Protect would no longer switch on. I could attempt to start it manually, but after clicking the button, nothing.
So, I went to the well, and luckily here you are. I downloaded Avast last night and it worked like a charm.
Until I restarted this morning and the pc would not boot. I had to go to a “previous good version” and now both Symantec and Avast will not turn on. When I attempt to run a scan (quick or full) an error message occurs telling me that the scan can not be run due to missing endpoints from the endpoint mapper. When I attempt to use something within the avast control window nearly every option tells me unable to start XXXX shield isnt running “shield unreachable”.
Help!
Something is keeping my system from trying to protect itself. Like a bad conscience telling my good conscience not to worry about having another drink.
Here is my hijack this log if it helps!
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 1:22:41 PM, on 2/26/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Normal
To ensure that I get all the information this log will need to be attached (instructions at the end) if it is to large to attach then upload to Mediafire and post the sharing link.
[*]Close ALL OTHER PROGRAMS.
[*]Double-click on OTS.exe to start the program.
[*]Check the box that says Scan All Users
[*]Under Additional Scans check the following:
[*]Reg - Shell Spawning
[*]File - Lop Check
[*]File - Purity Scan
[*]Evnt - EvtViewer (last 10)
[*]Under the Custom Scan box paste this in netsvcs
%SYSTEMDRIVE%*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
symmpi.sys
adp3132.sys
mv61xx.sys
/md5stop
%systemroot%*. /mp /s
CREATERESTOREPOINT
%systemroot%\system32*.dll /lockedfiles
%systemroot%\Tasks*.job /lockedfiles
%systemroot%\system32\drivers*.sys /lockedfiles
%systemroot%\System32\config*.sav
[*]Now click the Run Scan button on the toolbar.
[*]Let it run unhindered until it finishes.
[*]When the scan is complete Notepad will open with the report file loaded in it.
[*]Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Please attach the log in your next post.
To attach a file, do the following:
[*]Click Additional Options
[]Under the reply panel is the Attachments Panel
[]Browse for the attachment file you want to upload and then click it
OK could you re-run the Norton removal tool by right clicking and selecting run as administrator. Currently Norton is running twice as many services/drivers as Avast ! You will need to repair Avast after this - -do you know how to do that ?
If that fails then run the following to kill the services and drivers
Start OTS. Copy/Paste the information in the quotebox below into the pane where it says “Paste fix here” and then click the Run Fix button.
The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here along with a new OTS log.
I will review the information when it comes back in.
Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.
Well, it hangs on “YY → lucoms~1.exe → C:\Program Files\Symantec\LiveUpdate\LuComServer_3_2.EXE”
After a reboot, the following is displayed on a notepad document:
Files\Folders moved on Reboot…
C:\Program Files\Symantec AntiVirus\VPTray.exe moved successfully.
File move failed. C:\Program Files\Symantec AntiVirus\SavRoam.exe scheduled to be moved on reboot.
File\Folder C:\Program Files\Symantec AntiVirus\Rtvscan.exe not found!
File\Folder C:\Program Files\Symantec AntiVirus\DefWatch.exe not found!
C:\Program Files\Common Files\Symantec Shared\ccApp.exe moved successfully.
File\Folder C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe not found!
File move failed. C:\Program Files\Symantec\LiveUpdate\LuComServer_3_2.EXE scheduled to be moved on reboot.
Good morning. I am having the same problem: No shields, with no response when I click on the FIX NOW button, press the File System Shield which gives me the error “Unable to start the File System Shield. Shield Unreachable.”, nor with pressing the start scan choices, other than “Unable to start scan. There are no endpoints available from the endpoint mapper.” My suspicion is that there is some conflict between Avast and the Windows Internet Explorer 8 KB976662 update that ran early this morning since my Avast was working perfectly last night.
I’m really not computer savvy at all. I read the whole of this thread, and while relieved that I’m not the only one facing this, fear I wont be able to fix this without a little hand-holding.
If I go to the Add/Remove Programs and just remove the update in question, will I just compound the problem?
The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here.
I will review the information when it comes back in.
Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.
I have posted the log below… The only problem I seem to be encountering now is that the avast system does not fully initilize. It will now appear in the system tray, with a warning that the pc is not protected. When I attempt to enable all shields… nothing. When I opne the user interface, and I attempt to “fix now” a prompt comes up asking me if I want to do this… yes… then nothing. And if I attempt to scan the computer I get the endpoint mapper error. I have tried making sure that the exe in the avast folder is set to “run as administrator” but It still does not seem to want to initilize.
Also, something very curious… when I reight clicked just now on VisthAux.exe to double check that I had remembered to select “Run as Administrator” It said preparing to install Symantec!!!
I wasn’t quite sure if I’d be able to get used to the fairer voice of a gal instead of the stern one it used to have but “virus database has been updated” is honestly one of the most wonderful things I’ve heard since “I want a divorce”.
The Symantec would not allow itself to be dislodged even in safe mode, claiming I did not have a proper device or add on. I’m not sure what thats about and other than the occasional “Symantec Antivirus beginning install” That I have to shut down when I open the mailreader, a browser or right click on some programs it seems to be gone.
I’m running a full system scan right now, and I have to admit… I’m afraid of truning it off lest it want me to restart from a “previous known good” configuration where I loose Avast again. Only six more months till a new laptop!
When I opened the Add/Remove and clicked on Avast, I noticed that besides the Uninstall choice, that it also gave the options of “Repair” and “Update Components”. I clicked the Update and Repair buttons, and after a moment of updating, all my red letters turned green (YAY) and Avast says my system is now secured. I havent actually turned off the computer yet (kind of afraid to), but when I do restart, if this problem returns, is using the Add/Remove Programs the best way to uninstall Avast?
