I recently bougth for 2 computers Avast Internet Security and the Grime Fighter.
Antivirus intalled ok.
Any time I try to run the application, since day 1 Grime Fighter , shows me this message:
It seems that you are offline
In order for the minions to work effectively, your computer needs to be connected to the internet.
Once you reconnect to the Internet, we can begin.
How come this message pops up when I am already connected to the web 24/7 ?
How exactly do you connect?
Wifi, wire or…?
Hi, Eddy.
My computer is connected by wire.
It should work with a wired connection.
It could be the server had some problems.
Have you tried again?
I’ve tried about 10 times with the same result.
By the way, it is a windows 7 machine.
Today I tried again to open Grimefighter with the same result, tells me to connect to the internet.
What do you think about this issue since I am leaving this message to all of you to read it ? Am I or not connected ? Just make a guess and tell me.
Hi redcentinela,
Sometimes GrimeFighter does not work with some network adapters and it appears this is the case here. I have to unfortunately suggest you open a support ticket and ask for a refund in this case.
Please let me know if you have any issues with the refund and I will try to push it along
Regards,
davidek
Thanks Davidek. I did a request for a refund today.
Hi
If you have the time, Let us know how that works out for you. 
Davidek,
just curious but could it be that if there are newer drivers for a card it will work or is it specific for certain chipsets or something?
Today I filled a ticket for a refund. Thanks for nothing Avast.
Haven’t receive any response from Avast. What a support !!! >:(
Hi redcentinela,
Please post the support ticket number here and I will make sure it is immediately handled.
Sorry again for this issue and frustration it has caused.
Regards,
davidek
Davidek, here is the info:
Ticket ID#JVF-916-31681
First and Last Name: Alexis Legrand
Email: romeosinc@msn.com
Subject: Refund Request Grime Fighter
Your Message Last October I bought Internet Security Antivirus and Grime Fighter for 2 computers.
Grime Fighter doesn’t work at all. When I open this Grime Fighter program, it request me to connect to the internet. It is incredible this program request me to do that because I have 24/7 connected modem to the web.
How do you think I am leaving you this message. BECAUSE I AM CONNECTED TO THE WEB. and this Grime Fighter program request something absurd. It doesn’t connect, period.
Here are the details of the purchase:
Business Name:
DigitalRiver UK SARL (The recipient of this payment is Non-U.S. - Verified)
Email:
atlanticpaypalukSARLcs@digitalriver.com
Billing Agreement ID:
B-4UM59208SA064142Y
Billing Description:
DRI*AVAST Software order 15585729242
View Billing Agreement Details
Total amount:
-$84.98 USD
Fee amount:
$0.00 USD
Net amount:
-$84.98 USD
Item amount:
$84.98 USD
I hope you refund me the Grime Fighter purchase. This type of program of yours doesn’t work in my case. By the way, I have my computer wired by ethernet, not by WiFi.
Have a nice day.
It hasn’t work out for me. Not any response from Avast but ticket confirmation number that I posted above.
I will try to bring attention to Davidek.
Hi redcentinela,
I have sent your ticket number to our refund team and asked them to expedite your case. I’ll let you know as soon as I get confirmation from them that the refund has been issued.
Thanks for your patience,
Davidek
Hi redcentinela,
Your refund was processed on our side today. It could take a few days for you bank to process it but be sure it has now been handled on our side.
Best regards,
Davidek