I purchased Grime Fighter on the 27th February 2015 and couldn’t get it to work so applied for a refund the same day as per the posts I’d read on the forums here.
I’m still awaiting a reply and wondered how long the process takes and when I should hear back?
Some general information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746
Do you have the latest avast version ? (2015.10.2.2214)
What happens if you try to run GrimeFighter ?
Hi mmorchees,
If you post your refund ticket number here I can follow up for you.
Best regards,
Davidek
Eddy,
In answer to your reply I get a screen saying there is a captive portal and Ive tried several things to make this work, all to no avail.
Davidek,
The ticket number Ive been given is KJQ-468-44008,
Hi mmorchees,
I forwarded the ticket to our refund team. If it hasn’t already been issued it should be done today.
Best regards,
Davidek