grimefighter does not work

hi ,i’ve installed grimefighter at 3 dec. but the only thing my computer response is there is no connection with internet !

i tried to make a ticket but it dont work .my account is not found !
is there anybody who can help me ,or give me a way to get my money back ?

aj.heus@telfort.nl

Submit a ticket: https://support.avast.com/Tickets/Submit