free Avast tools have been working away for the trial period, laptop running a bit slow but bearable. I check the Avast page and it indicates Grime is present. I take the plunge and purchase 3 years worth of Grime Fighter.
Tried to run it and it gives me a black screen for 12+ hours… I presumed the first run would take some time but not this long.
I reboot and get round the Grime loading part.
Avast still shows Grime present so try again.
12 hours later still a black screen.
I contact support team and I purchase a year of unlimited support to get the issue fixed. Log files indicate a conflict between Avast and Windows security. 2 days later, several calls to the helpdesk and hours of work by Avast technicians I’m told yet again that it’s fixed. I look at Avast page, still got Grime, run Grime Fighter, black screen for 3 hours and counting.
Please advise what to do next!!!
6 different Avast technicians have worked on my laptop so far!!