I am waiting for my refund too the support center at Avast want me to buy a service solution for $176 per year this is ridiculous I pay $29.99 and now this.
Any offer to provide support for any amount of money is done by a 3rd Party Support Service called " GuruAid"
There Scare tactics and hard sell service offers have affected many,many users and they are not recommended.
Patience is the necessary strategy now. 