Grimefighter worse product and now I can't start Windows!!!! 

Eddy · 2015-07-03T22:22:41.000Z

https://forum.avast.com/index.php?topic=53253.0

Scroll down to “If you cannot Boot the computer” and follow the instructions.
Let’s see if we can make it boot again.

system · 2015-07-03T22:30:44.000Z

Thanks I also saw this message when I was searching threads for help but I can’t make a bootable CD because I’m on a netbook that doesn’t have a CD drive…and my notebook that does is the one with the problem and won’t boot.

I’m pretty desparate now and have taken deparate measures. I am now using Acer Recovery Management to restore my system but with a back up option. The restore system has taken 17 minutes to back up 5% of my files… I’ll know in a few hours if this works.

Eddy · 2015-07-03T22:37:57.000Z

Make a bootable usb stick.

system · 2015-07-03T22:54:11.000Z

Thanks but it’s too late as I’m half way through the system restore process.

system · 2015-07-03T23:34:08.000Z

It just gets worse.

The system restore process has failed. I got the message ‘windows couldn’t complete this installation. To install windws on this computer, restart the installation’.

I pressed OK and it says set up will continue after restarting your computer.

Then it reboots, I get the Windows logo…then it says Windows is starting services.

Then I get the ‘System Restore Process has failed message’

I just want to cry

Eddy · 2015-07-04T00:18:27.000Z

Time for a recovery or a clean installation.
If you have a brand computer check the manufacturers website if your system has a recovery partition.

system · 2015-07-04T00:26:43.000Z

I have the recovery CDs that I made when I first got my Acer laptop. Apparently the Acer Inspire has a HD partition. Acer has an eRecovery stystem that you can access by pressing alt-F10 and you have two options: Rstore and back up data and restore which wipes all data. I chose the first option which has failed. Maybe I’ll try the 2nd option of restoring and wiping all data…?

Eddy · 2015-07-04T07:13:28.000Z

I’m afraid that it is too late, but a other option is getting a linux live-cd and see if you can still access/backup your data.
Other than that is the wipe-/restore option or a clean installation.

system · 2015-07-04T16:17:26.000Z

So the clean system recovery worked and my notebook was restored to the factory settings. I’m relieved!

Luckily my all my photos music and photos were either backed-up or in a cloud and my most important docs in Dropbox. However, I will backing up day every from now on!

I’ve requested a ticket for a refund.

Grimefighter needs more development to be a reliable product. Download and install it at your own risk and remember to BACK UP EVERYTHING before you do!

Eddy · 2015-07-04T16:30:07.000Z

I’m glad to hear that everything is working again and that you didn’t loose your data.

A tip for you:
Never keep a backup at the same place/house as where the system is.
The reason:
Let’s say your house burns down (I hope it never will but it can happen).
That would mean you loose your system as well as the backup(s).

As far as GrimeFighter…
avast has already created a new cleanup tool which (as they say) will be released soon.
I sure hope it really is a lot better and has less problems than GrimeFighter.
But we will see.

system · 2015-07-04T18:26:15.000Z

worse tool ever…lost my wireless adapter device…no blue light…on the initial re-boot clean that took over 12 hours then bam no internet and no wireless device…my number is 29f8860e-54c4-4dc2-a09e-effefd226da1 and can’t even get to any page to log a ticket…worse software ever and i want my money back and to get the wireless device back! HELP!

system · 2015-07-05T01:00:35.000Z

Go to support.avast.com and click on “Submit a Support Ticket”.

schmidthouse · 2015-07-05T15:26:42.000Z

larry.disher post:14:

worse tool ever…lost my wireless adapter device…no blue light…on the initial re-boot clean that took over 12 hours then bam no internet and no wireless device…my number is 29f8860e-54c4-4dc2-a09e-effefd226da1 and can’t even get to any page to log a ticket…worse software ever and i want my money back and to get the wireless device back! HELP!

You can Submit a ticket here: [url=https://support.avast.com/Tickets/Submit]https://support.avast.com/Tickets/Submit

[/url]

Eddy · 2015-07-05T15:36:32.000Z

Larry, if you want help you need to start your own thread.

system · 2015-07-07T23:17:26.000Z

I submitted a ticket on Friday and I still haven’t had a reply…anyone know how long they usually take to respond? The automated response to my ticket request doesn’t specify response times, it just says:
Message from Avast:
Thank you for reporting your issue to Avast Customer & Technical Support.
Your case will be handled by Avast Customer Support staff, our licensing specialists.
Because it appears to be an urgent case, we will give it the highest priority. You should receive our reply as soon as possible.

schmidthouse · 2015-07-08T00:06:16.000Z

Hi kaytee

The process can take 7-10 business days.
Please be patient,
You could post your Support Ticket number here if you don’t get a response by then.
Let us know how it turns out

system · 2015-07-08T00:40:19.000Z

Thanks schmidthouse, that’s good to know…I will wait and be patient then.

schmidthouse · 2015-07-08T00:48:32.000Z

kaytee232004 post:20:

Thanks schmidthouse, that’s good to know…I will wait and be patient then.

You’re welcome.

system · 2015-07-23T04:10:10.000Z

Just an update to say that I finally did get a refund…however, this also came at a price:

“Please note that as a result of your refund, your Avast GrimeFighter - 3 users, 1 year license had been disabled, which, with regret, will stop your avast! antivirus from being updated.
The only way to rectify this issue is to purchase another license key.”

Cheers Avast. So in other words “you can have your money back, but you still have to pay :P”.

Asyn · 2015-07-23T04:37:15.000Z

kaytee232004 post:22:

Cheers Avast. So in other words “you can have your money back, but you still have to pay :P”.

But only for the AV, not AV+GF.

PS: GF is history, see: https://forum.avast.com/index.php?topic=173593.0

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