Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....

[Asyn]

@robertl4 post:20

Date and time are correct.

The only other security products I use are Comodo Firewall and the built in Windows Vista stuff. Avast has always worked perfectly with this exact same computer and set up until this newest upgrade. I haven’t used any AV product except Avast for several years.

Did you restart your machine after this occured…?
If not, please do so…!
asyn

[Lisandro]

Can you remove avast entries into the Comodo firewall applications settings and try to manual update, allowing avast to access again?

[system]

I did restart and I did remove all entries from Comodo firewall to reset them all.

I don’t know if this will help, but I attached 2 jpg’s.

avast2.jpg is after I click update from the Summary page.

[Asyn]

@Tech post:22

Can you remove avast entries into the Comodo firewall applications settings and try to manual update, allowing avast to access again?

Comodo is white-listing avast per default…!
So, if the user didn’t play with the settings, there would be no need to do that.
Also the user stated that he already shut down the Comodo FW…
asyn

[Asyn]

@robertl4 post:23

avast2.jpg is after I click update from the Summary page.

So, after all, you are up to date…!!
Wait until the next vps-update, this should solve this little glitch…!
asyn

[system]

I don’t know, am I up to date? When I go back to the summary page, it still says that I am not up to date. I will see what it says after the next definition release.

Thanks.

[Asyn]

@robertl4 post:26

I don’t know, am I up to date? When I go back to the summary page, it still says that I am not up to date. I will see what it says after the next definition release.

Thanks.

Yes, you’re up to date, as shown in avast2.jpg, you posted.
Please report back here, if it’s gone after the next definition update…!
asyn

[system]

Yep. It just updated and all looks well now.

Thanks.

[Asyn]

@robertl4 post:28

Yep. It just updated and all looks well now.

Thanks.

You’re welcome…!
asyn

[Lisandro]

Asyn, you don’t need to sign all your posts. Your avatar and name are enough ;D

[turitopa]

g’day guru’s…

I am getting a very similar problem to Robertl4.

@robertl4 post:28

Yep. It just updated and all looks well now.

So are you saying that if i download the offline VPS definition files that it should fix my issue??
I actually DL’d yesterdays file and I still cannot do automattic updates…

I am using a proxy; all PC’s except 1 can update automatically.
already configured proxy setting. Offline VPS definitions have been installed and definitions are up to date.
However every time I run an update from within avast i get a “could not connect to server” response.
i also re-downloaded the latest avast build from cnet and have used the avast removal utility

I think this one PC is most likely compromised, any suggestions before i rebuild?

thanks
turitopa

[Lisandro]

@turitopa post:31

already configured proxy setting.

For what? No proxy at all or automatic?

[system]

@Pondus post:2

First download and install the latest 5.0.545 and see if that will fix it…
http://filehippo.com/download_avast_antivirus/

These are the update settings that works for me…

top right corner > settings > updates

ENGINE AND VIRUS DEFINITIONS
(ON) automatic updates

PROGRAM
(ON) automatic updates

UPDATE PARAMETERS
(OFF) i only connect to the internett using a dial up modem
(OFF) my computer is permanently connected to the internet

PROXY SETTINGS
(ON) auto detect (use internet explorer settings)

On some computers this have have worked

UPDATE PARAMETERS
(OFF) i only connect to the internett using a dial up modem
(ON) my computer is permanently connected to the internet

PROXY SETTINGS
(OFF) auto detect (use internet explorer settings)

First,

I would uninstall your current version and get the latest version from Avast’s website, www.avast.com I have Engine and Virus Definition updates set to Automatic, and Program updates set to “Ask When Update is Available.” Turn Off “Only connect through a dial up modem” and have On “My computer is always connected to the Internet.”

I have Proxy settings turned off and just have “No Proxy” selected instead of “auto detect.” Seems to work better.

After you uninstall and get the newest version make sure you go to Maintenance and click on that tab to register it. Fill out the form and submit it. You should now be updated within about a minute or so. Note that if you ever need to reinstall the program you will need to get a new license key.

If the above doesn’t work, the next step is to go to Control Panel, “Add/Remove Programs” than click on Avast! When you click on Remove, don’t click on the Uninstall prompt but click on “Repair.” The repair utility should fix any problems with the program.

Jack

[system]

Hello,

I have the same problem :(. It doesn’t want to update, I tried all settings but still doesn’t work. Even the register window doesn’t want to open/connect, it’s like I would not be connected to the internet. So I can’t update it nor register…

I installed it on laptop - wireless connection. There is integrated (I think) IBM firewall installed on it - ISS Proventia Desktop. Could that cause problems? I tried to turn it off but same problem.

[Lisandro]

Aragot, can you manually update? Which is the error message?
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

[system]

I get no error message :-, it’s like it’s going to update but it can’t connect. I was able to update it manually but I would prefer it updates auto. and so I’ll be able to reg. too :P.

LOG File:
17:37:17 nrm/int SYNCER: Type: use IE settings
17:37:17 nrm/int SYNCER: Auth: another authentication, use WinInet
17:37:17 dbg/int while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 9
17:37:40 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:38:06 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:38:32 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:38:58 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:39:24 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:39:29 nrm/gen InvalidateCurrent: invalidated server ‘Download974 AVAST5 Server’ from ‘main’
17:39:29 nrm/gen SelectCurrent: selected server ‘Download691 AVAST5 Server’ from ‘main’
17:39:29 nrm/int SYNCER: Type: use IE settings
17:39:29 nrm/int SYNCER: Auth: another authentication, use WinInet
17:39:29 dbg/int while trying to get file ‘servers.def.vpx’, error 0x20000004 has occured, try 10
17:39:31 min/int tried 10 servers to get file ‘servers.def.vpx’, but failed (0x20000004)
17:39:31 min/fil servers.def.vpx not changed, 1274682319/0
17:39:31 min/pkg Download servers.def, servers.def.vpx failed with error 0x20000004.
17:39:52 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:40:18 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:40:44 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:41:10 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:41:36 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:41:41 nrm/gen InvalidateCurrent: invalidated server ‘Download691 AVAST5 Server’ from ‘main’
17:41:41 nrm/gen SelectCurrent: selected server ‘Download622 AVAST5 Server’ from ‘main’
17:41:41 nrm/int SYNCER: Type: use IE settings
17:41:41 nrm/int SYNCER: Auth: another authentication, use WinInet
17:41:41 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
17:42:02 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:42:28 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:42:54 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:43:20 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:43:46 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:43:51 nrm/gen InvalidateCurrent: invalidated server ‘Download622 AVAST5 Server’ from ‘main’
17:43:51 nrm/gen SelectCurrent: selected server ‘Download807 AVAST5 Server’ from ‘main’
17:43:51 nrm/int SYNCER: Type: use IE settings
17:43:51 nrm/int SYNCER: Auth: another authentication, use WinInet
17:43:51 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 2
17:44:14 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:44:40 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:45:06 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:45:32 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:45:58 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:46:03 nrm/gen InvalidateCurrent: invalidated server ‘Download807 AVAST5 Server’ from ‘main’
17:46:03 nrm/gen SelectCurrent: selected server ‘Download747 AVAST5 Server’ from ‘main’
17:46:03 nrm/int SYNCER: Type: use IE settings
17:46:03 nrm/int SYNCER: Auth: another authentication, use WinInet
17:46:03 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 3
17:46:26 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:46:52 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:47:17 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:47:43 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:48:09 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:48:14 nrm/gen InvalidateCurrent: invalidated server ‘Download747 AVAST5 Server’ from ‘main’
17:48:14 nrm/gen SelectCurrent: selected server ‘Download929 AVAST5 Server’ from ‘main’
17:48:14 nrm/int SYNCER: Type: use IE settings
17:48:14 nrm/int SYNCER: Auth: another authentication, use WinInet
17:48:14 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 4
17:48:37 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:49:04 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:49:30 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:49:56 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:50:21 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:50:26 nrm/gen InvalidateCurrent: invalidated server ‘Download929 AVAST5 Server’ from ‘main’
17:50:26 nrm/gen SelectCurrent: selected server ‘Download666 AVAST5 Server’ from ‘main’
17:50:26 nrm/int SYNCER: Type: use IE settings
17:50:26 nrm/int SYNCER: Auth: another authentication, use WinInet
17:50:26 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 5
17:50:50 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:51:15 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:51:41 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:52:07 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:52:33 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:52:38 nrm/gen InvalidateCurrent: invalidated server ‘Download666 AVAST5 Server’ from ‘main’
17:52:38 nrm/gen SelectCurrent: selected server ‘Download821 AVAST5 Server’ from ‘main’
17:52:38 nrm/int SYNCER: Type: use IE settings
17:52:38 nrm/int SYNCER: Auth: another authentication, use WinInet
17:52:38 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 6
17:53:01 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:53:27 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:53:53 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:54:19 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:54:45 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:54:50 nrm/gen InvalidateCurrent: invalidated server ‘Download821 AVAST5 Server’ from ‘main’
17:54:50 nrm/gen SelectCurrent: selected server ‘Download849 AVAST5 Server’ from ‘main’
17:54:50 nrm/int SYNCER: Type: use IE settings
17:54:50 nrm/int SYNCER: Auth: another authentication, use WinInet
17:54:50 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 7
17:55:13 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:55:39 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:56:05 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:56:31 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:56:57 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:57:02 nrm/gen InvalidateCurrent: invalidated server ‘Download849 AVAST5 Server’ from ‘main’
17:57:02 nrm/gen SelectCurrent: selected server ‘Download857 AVAST5 Server’ from ‘main’
17:57:02 nrm/int SYNCER: Type: use IE settings
17:57:02 nrm/int SYNCER: Auth: another authentication, use WinInet
17:57:02 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 8
17:57:25 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:57:51 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:58:17 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
17:58:43 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
18:15:54 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EE2
18:15:59 nrm/gen InvalidateCurrent: invalidated server ‘Download857 AVAST5 Server’ from ‘main’
18:15:59 nrm/gen SelectCurrent: selected server ‘Download713 AVAST5 Server’ from ‘main’
18:15:59 nrm/int SYNCER: Type: use IE settings
18:15:59 nrm/int SYNCER: Auth: another authentication, use WinInet
18:15:59 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
18:16:01 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EFD
18:16:01 nrm/gen InvalidateCurrent: invalidated server ‘Download713 AVAST5 Server’ from ‘main’
18:16:01 nrm/gen SelectCurrent: selected server ‘Download864 AVAST5 Server’ from ‘main’
18:16:01 nrm/int SYNCER: Type: use IE settings
18:16:01 nrm/int SYNCER: Auth: another authentication, use WinInet
18:16:01 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
18:16:03 min/int tried 10 servers to get file ‘servers.def’, but failed (0x20000004)
18:16:03 min/fil servers.def not changed, 1274682319/0
18:16:03 min/pkg Tried to download servers.def but failed with error 0x20000004.
18:16:03 min/pkg LoadAllDefs failed 0x20000004
18:16:08 min/gen Err:Cannot connect to 67.228.112.202 (67.228.112.202:80).
18:16:13 nrm/pkg Transferred: files 1, bytes 0, time 3473577 ms
18:16:13 nrm/pkg Retries: total 20, files 2, servers 21
18:16:13 min/gen szKey: 99999999-9999-9999-9999-999999999999
18:16:33 vrb/int Sending stats ‘http://download864.avast.com/cgi-bin/iavs4stats.cgi’: 20000004 0
18:16:33 vrb/fil NeedReboot=false
18:16:35 min/gen Return code: 0x20000004 [Cannot connect to download864.avast.com (174.36.159.211:80).]
18:16:35 min/gen Stopped: 16.06.2010, 18:16:35

[Lisandro]

@Aragot post:36

17:57:02 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured…

0x20000004 error is a “proxy down” error, i.e., server unreachable (or, in other words, “cannot connect to the updating server”). Is there any other Firewall installed on the machine besides Windows own firewall? Have you had any previous anti-virus program installed on this computer before installing avast? The last way is check your hosts file to see if there are any entries that could be blocking avast’s update servers. A blank “default” configuration of the windows hosts file should basically have only one entry (127.0.0.1 localhost).

@Aragot post:36

18:16:13 min/gen szKey: 99999999-9999-9999-9999-999999999999

Did you register your avast version?

[system]

ISS Proventia Desktop firewall (IBM firewall (integrated)) is installed on laptop. I tried to shut it down but same problem.

I had an AVG anti-virus program installed but I also used removal tool which should remove it?

I have the same problem with registering as I have with updating, when I click on register button in program the “window” for register won’t open / connect - it’s loading but after few seconds it’s stops and doesn’t show it. (Can you register online and put the serial key manually?)

Where is this “host” file, so I would be able to see? :-\

[Asyn]

@Aragot post:38

Where is this “host” file, so I would be able to see? :-\

Use the search function of your system.
Search for ‘hosts’ - you can look at it with any texteditor.
asyn

[system]

@Mr.Agent post:3

Run a program update the latest is 5.0.545 like Pondus said.

:-[ :o :o >:(