Noble sentiments, but from my PoV somewhat at variance with the reality. Sorry if this seems like blatant hijacking of a thread, but I’ve tried creating two of my own, to no avail, and since you profess to be in a receptive frame of mind, I want to try and capitalize.
I chipped into a live thread, in which someone was asking if anyone else was seeing the same problem as he was, because I was. I did a bit more work and identified a reproducible route to produce a BSOD which unambigously identified Avast! as the culprit and identified the precise nature of its misdemeanour. I reported this, in that thread, and sent 4 minidumps via email. I provided a reference to the thread in the email, and a reference to the email in the thread, as requested. I got no feedback.
After a reasonable length of time, I started a new thread, specific to my own experience, but with a reference to the first thread. That also got no reply.
After another reasonable length of time, I sent a follow-up email to the same address I used to send the minidumps. That also got no feedback.
Then I chipped into another two threads where people were reporting problems with Avast at start-up. I figured my own findings might be relevant so I provided links to both the relevant threads. I got one reply from Yokenny asking what my system specs were. I provided the information. Since then, no feedback.
I’m not asking for a blow-by-blow account of progress in trying “to get to the bottom of the problem”, but acknowledgement of receipt would have been a polite minimum, and a simple statement of “we can/cannot reproduce the problem” would have been a very close second. Lack of any feedback whatsoever, despite repeated diplomatic nudges, is just rude.
Sadly, I know from a cursory trawl of the forums, that I am not alone in the BSOD minidump provision experience lottery.
Andy