My avast stopped working today, randomly… So i went to investigate it all i could. Then contacted iYogi and talked to and remote-accesed with a tech agent. For over 3 hours. He removed all other security programs (malwarebytes… etc) as an attemt to try and fix this and deleted their reg values scanned for malware… tried repairing avast and reinstalling several times! After a long time he said he did all he could wich was understandable, he said he would contact the avast team to help me in within 24-48 hours. But maybe i could get fast help in here i thought. This is very frustrating! If you could help please and thank you that would be great!
Edit:
Using Windows 7 32-bit, Avast IS, Mbam, Hitman Pro.
Avast started doing the above again. I have not uninstalled anything or installed anything today i have no idea what the problem is…
What is your OS? What are the symptoms of “stopped working”? Exactly what other security software did he remove? Did he remove the other security software (and avast!) with their standard windows uninstallers or the custom vendor uninstallers as described at http://uninstallers.blogspot.com/ ? It would be helpful if you know the steps they have already taken, or if you don’t know exactly people here may ask you to repeat some steps. How is your security software currently configured? Firewall? AV? Other?
Is says, Unsecured, in red, and also Urgent message: avast stopped working, please re-start it etc… And so it says ‘Fix’ or ‘Start’ tried both, if i click it it starts ok well that is for 15 seconds then it says Unsecured again. I just don’t know what to do at this point.
Windows 7: Ultimate 32 bit.
Syptoms: Not sure i restarted my computer and it just stopped.
He removed: Spybot - Search and destroy, superantispyware - Free, Malwarebytes - Pro, And Hitman Pro.
Other security: Just a leftover folder of f-secure from a while ago, and eset online scanner nothing that would interfear anyway.
He removed the Spybot - Search and destroy, superantispyware - Free, Malwarebytes - Pro, And Hitman Pro. with windows uninstaller,
All of avast features are defaults because of reinstall.
After you ran the BitDefender uninstaller tool, did you reboot?
You may also want to run the F-Secure Uninstaller listed under #14 here: http://uninstallers.blogspot.com/, then reboot to make sure there are no remnants left behind.
You can after your problems are fixed reinstall MBAM Pro; SAS (on-demand) although MBAM does a better job; Hitman Pro is obsolete now and has been replaced with OTS. AIS with MBAM Pro will give you excellent protection. It is up to you if you would like other on-demand security software that does not conflict, but add them one at a time to see how they play with your software and being compatible.
It is possible that by doing the Avast Repair and rebooting, you got some things working, and you can monitor the situation. However it cannot hurt to run the other uninstaller listed above then reboot. You may need to do an Avast Repair afterwards and reboot again.
You will find that you will prompt support response here in the Avast forum. However if you have any problems that you wish to convey regarding your interaction with iYogi, you can contact Adam Riley of Avast by email: riley at avast dot com (no spaces).
Please let us know if you have any questions and we will continue to assist you here. Thank you.
I’ld recommend a Malwarebytes Antimalware Scan followed by an Avast Boot-Time Scan as well, just to make sure there is no malware stuff on your machine that triggered this sudden odd behaviour.
Also make sure, that Self-Protection of Avast is turned on.
Well i did yes but avast shut it’s self down still but after a while i restarted again without doing anything that time. May of just needed a 2nd boot?
I’ll do that F-secure uninstall also just in case.
And yea i was planning on uninstalling SB because it never detected half the things mbam and hitman did.
The strange thing is that i had avast installed for about atleast 2 weeks and had no problems in till yesterday.
How to disable Spybot-S&D (temporarily). http://www.safer-networking.org/en/howto/disable.html . Even though it says temporarily, the resident parts of SpyBot Search & Destroy must be enabled manually if disabled in this manner. TeaTimer doesn’t load into memory at all when disabled.
This mite be off topic a bit, but i tried replying to Adam’s PM like you said in the previous post. And i got this error:
An Error Has Occurred!
You are not allowed to send personal messages.
You need to email Adam at the email address I gave you in the post. Also, I talked to Adam regarding your issue, and he is also going to send you an email as well to follow up.
I have not installed any other security software… or anything. All i did was restart my computer… and avast turned off. Same as before if i turn it on it goes on for about 20 seconds. I should note that now 9/10 shields are down. Only thing still working is Firewall. No existing security products are on here… i am lost. Please help me out? Thanks.
I don’t know if this has anything to do with it but windows update has caused problems in a few cases and I can’t say for sure if it effects windows 7. It was the update for Microsoft Visual C++ 2008 Redistributable. KB2467174. Maybe you could go to programs and features and uninstall this update then check to see if Avast acts as expected. You could always reinstall this update later. If it does fix it then Microsoft sent out a botched update. Only problem with this is that the updates weren’t released until the 13th and you had the problem before this. I would also go to microsofts website and perform a clean install of the existing Microsoft Visual C++ 2008 Redistributable (for x86) which will also be in programs and features. Just to make sure these are not corrupt in any way.
