We’ve had Avast Mobile Security since 2013. Recently we replace a broken phone. The broken. I sent myself a download link from the my.avast.com portal to add a new device and installed the application. I can’t figure out how to tie the new phone to the existing my.avast.com account so I can manage it like I do the other 3 phones. This happens when I try to install the Anti-theft feature. I’ve already enrolled my email address in the app on the new phone and it recognizes it until I try to install Anti-theft; it seems to want to use a google account for the pin (but I have a pin enrolled to a non-google account.
Hi, please try this:
- open the Avast Mobile Security app
- tap the three-lines icon in the upper left corner to bring the menu
- in the menu roll down and tap on “Avast Account”
- now tap “Disconnect” and “Sign out”
- select exactly the same method for login you use on the page https://my.avast.com (Login with Google, Facebook, or E-mail)
- follow on-screen instructions to link the app to your My Avast Account
Your device will then appear in the account.
A link to setting up the Anti-Theft:
https://support.avast.com/en-us/article/215/
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