Have trial licence but not working

Hi, I recently activated my trial licence from my bank card, all went well. Then when I tried to connect, a window pops up saying I need a licence. So I went over to all my active licences, that say’s: Avast Antivirus - 364 days remaining and Avast VPN - 69 days remaining.

https://support.avast.com/article/Troubleshoot-activation