Hi, I seem to be having difficulty re-registering my laptop avast software. I keep getting these msgs that my subscription is about to expire (in 6 days latest notice) and when I fill out the form & submit it, nothing happens. No E-mail, Gar nicht! Must I wait until it actually expires or am I doing something wrong? I check my spam mail & it’s not there either!
Another possible related problem is that to-day after perhaps five trials of putting the correct “code” letters & numbers in the box on the “registration form”, it finally “took” & I received first notice that my registration was “pending” & then finally “activated” and that I could access http://support.avast.com at any time by clicking on the link provided. When I did that, nothing happens & it says “done” at the bottom of the page. If I type the same in my IE7 address bar, I get the same results! What am I doing wrong?Please help.
My version is the Home edition 4.8.1335, VPS file 090526-0 & using a Pentium(R) 4 cpu 1.6Ghz O.S Xp Sp3
Thank you for your response.
Wayne
addendum to my difficulty: According to Avast’s FAQ’s you can have the same Key for ANY computer in your possession, therefore I copied my desktop key into the laptop “box”. HOWEVER, the “expiration date” did not change to what it is on the desktop, but remained the same as B4 on the laptop! I’m now wondering if I have to wait until the updates actually expire & re-register then? If that’s so, what’s the real purpose of the “key” as far as Avast is concerned? Can anyone shed light on this.
I am still unable to access Avast support even though I temporarily reduced my security IE option.
For info, my machines are setting behind a D-Link router which is providing the firewall.
Also I received a key from someone else & thought perhaps somehow the key is personal & that using his would not be appropriate.
Any input would be appreciated.Thank you, Wayne
You can use the same avast Home registration key on multiple computers in the same home, provided that they comply with the for Home and Non-Commercial use. So if you use any of them for ‘any’ work related issue they would have to have the Pro license.
Have you received the email from register (at) avast (dot) com with your registration key ?
Where are you coping the registration key from on your desktop system ?
Some people are having problems accessing the support.avast.com site, why I’m not sure clearing cookies seems to help some. Mostly the people having the problem are using IE, though it isn’t unheard of for other browsers to have problems. For me with firefox, I don’t have any problem connecting to the site of logging on.
Hi DavidR,
Thanks for the response. Here’s the situation. I have 2 computers, one laptop & 1 desktop, each purchased at different times & each having the free version of the avast software on them. I’m only using them for home use, E-mail,surfing,etc, usually at separate times depending on what I wish to do. For example if I’m in bed at night, the laptop or if I want to print something during the day it’s the desktop.FYI the desktop is 5 years or so old & the laptop was last years xmas present from the wife.Yes I’m running IE7 & Xp on both.I’ll try the cookie deletion you suggested. I actually typed in the “key” designation.
FYI When I was registering for support initially I kept filling in correctly those “code thingys”(to eliminate machine submissions) (Ichecked for accuracy each time)& it took about 5 trials B4 success!!! Then after I got the confirmation E-mail that I was registered, I still couldn’t access the support site.
I’ll let you know how I make out.
sincerely, Wayne
more info DavidR. I obtained the key from the “about Avast” window.
The expiration date for the laptop is June 1st, 2009
For the desktop it’s August 1,2009
Wayne
Hi Tech & DavidR,
yes my time & date are correct.
Update. Deleting the cookies did it!! I am now able to access the support site. Thanks to everyone who responded.
sincerely, Wayne
Ok fellows, apparently I still have a difficulty. I am able to access the support sites & register OK (I get the response that it’s been sent) BUT I still get the “alert” every day that my database is about to expire (June1st) & I have not as yet received the E-mail confirmation. I have the sites in my “address book”. plus I check my mail by going to the Verizon server first(my ISP & mail client) & look in the “spam filter” folder every day. It’s not there either! (Other junk is but not the reply).It doesn’t show up in the “inbox” also.
Got any ideas of what I might pursue? Do I have to wait until the subscription has to expire B4 I am able to re-register?
Here’s another curious phenomena.I can access the SSL site by typing it in the addr. bar(it’s in my trusted sites) BUT if I clik on the link from the Avast dot com one I get the dialog that it wants to change & I answer “yes”, I’ll get a “pop-up block” indicator (my IE pop-up is OFF) & nothing happens.
I’m going to shut off my Google & Yahoo toolbars cause I think they have blockers also & try again. I’ll let you know.
Any assistance will be appreciated.
Sincerely,Wayne
;DOK guy’s, solved the problem!! I kept registering, putting the sites in my address book,inbox was not full & checking the spam folder everyday, all to no avail!
The answer was to change the E-mail site!! For some reason Verizon will not work!!!
I inserted my alias E-mail at yahoo.com & voila’ it worked, no problemo. Got my “key” & pasted it into the box. Now my expiration is August 1,2010.
[size=10pt][size=10pt][/size][/size]OK, I stand corrected& I don’t know why! I just went & checked my Verizon E-mail & there’s 7 Verifications from Avast in the inbox!! Go Figure!Went back & checked again & all seven have the same key!
Anyway I’m glad my problem is solved
cheers,Wayne
I]
I’m having a problem with my Avast Home Edition as well… the last 2 days I get a black and red screen that tells me I have to pay $60.00 in order to browse… I can’t go anywhere except hotmail… I tried to go to support and I get the same screen… I have received a “key” and uninstalled Avast, but I get the same screen… and am unable to even go to the Avast website… PLEASE HELP…
This really should be in a post of its own in the viruses & worms forum as it is totally unrelated, but to get you started (so post any response, log files mentioned, etc. in a new topic):
Sounds like malware as that isn’t any avast message as confirmed you get it even without avast installed.
If you haven’t already got this software (freeware), download, install, update and run it and report the findings (it should product a log file).
MalwareBytes Anti-Malware, On-Demand only in free version http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe, right click on the link and select Save As or Save File (As depending on your browser), save it to a location where you can find it easily later. - 2. SUPERantispyware On-Demand only in free version.
Don’t worry about reported tracking cookies they are a minor issue and not one of securty, allow SAS to deal with them though.
thanx for that… i was able to re-install Avast Home, it’s scanning as we speak… My mother has had the Home Edition for ever and has never had a problem… She told me about the Avast Icon with a red circle with the X, I have never paid attention to that, so it’s possible that happened and I wasn’t aware…