Help and advise needed !

Avast Free Antivirus / Premium Security
1

Hello Folks,

Recently I rather stupidly opened up a zip file that contain virus’s .Straight away the antivirus that came with my ISP kicked into action and scanned and apparently removed all the virus’s on my computer . I wasn’t fully certain so i downloaded avast and also bit defender. Bit defender found two infections and also avast found some . After this i ran another antivirus it told me my system was clean .

Here’s where the problems start .When i look on the fire wall service list that came with my ISP I am shown this

http://i49.tinypic.com/2i137m9.jpg

These are just some of the Trojans /Other viruses on the service list .(Please note ‘xz x’ is a rule i made for all of the viruses to be denied completely)

As-well on the avast services list they are not present at all . To find out which one of these ‘Services’ was trying to access my computer i put on a firewall warning popup and this is what is shown …

http://i46.tinypic.com/257f8sk.jpg

Each time it is exactly the same IP , Which would suggest to me there is one tricky virus left somewhere on the system . I have also noticed the internet is slightly slower which may just be a network problem , And also I get an error saying Windows security centre cannot be started .

Any help is greatly appreciated ,Thanks.

2

Follow this guide: http://forum.avast.com/index.php?topic=53253.0

and attach ( Do not copy/paste ) logs for malwarebytes’, OTL, and aswMBR.exe here:

Where an expert in the removal of malware will help you.

3

Monitoring

4

Some registry items when the virus’s were first found were changed,which i have now fixed . Do you think there could still be registry items remaining from the virus’s?

5

The registry is not really the problem it is the files

6

What program do you think would be able to locate and destroy them ? I have already scanned with SpyBot , Avast, TalkTalk and Bit Defender.

7

Follow the link I posted and attach log for MBAM, OTL and aswMBR

Without them Essexboy can not do anything.

8

I will follow the steps it seems like the last option :slight_smile: Just out of interest why are these virus services not showing up i avast and what is essexboy ? . Its been a while since i have encountered problems.

9

Essexboy is an expert and instructor in malware removal. He is monitoring your thread and waiting for the logs.

10

;D ;D ;D

11

i currently in the process of running malware bites .Will it give me the option to view the logs when the scan has finished ? :slight_smile:

12

Ok here is the log after running malware bites. Nothing special really…

Database version: v2012.07.15.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
David :: David [administrator]

15/07/2012 23:10:49
mbam-log-2012-07-15 (23-10-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214388
Time elapsed: 10 minute(s), 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

13

Here are all the logs for OTL :slight_smile:

14

And finally MBR ,Please get back to me as soon as possible :slight_smile:

15

Dafssheaa

Essexboy is in bed by now. He lives in the UK. He will be with more instruction tomorrow. Nothing to do now but wait.

16

Ok no problem :slight_smile:

17

Is there any update on my problem yet? Thanks :slight_smile:

18

Hi you have three or four antivirus programmes running… You need to bring that down to one.

Is your firewall off ?

run farbar service scanner

http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FSS-1.jpg

Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

19

I have now brought it down to 1single antivirus and wil run that program now :slight_smile:

20

Here is the log