I have not been able to update Avast! for a few days now, and it’s worrying me sick. In the days following the malfunction, windows defender discovered a trojan (that avast did not), and I have been getting the following error.
RunDLL
There was a problem starting C:\Windows\system32\config\systemprofile\Appdata\Local\eduvikki.dll
Access is denied
[ Ok ]
Are these things related?
I tried letting avast pass through the windows firewall, repair it, reinstall it, nothing is working, so I’m removing the network cable until I find a solution. I just bought a windows 7 studio xps 9000, and I do not want to see it brought to its knees before it’s a year old.
Well that file name appears to have been randomly generated as the only hits are on this forum, not something I would expect even with it in a sub-folder of system32.
You don’t say what WD found (malware name and file name) and where (folder), etc. which would helped a lot ?
I suspect it may have been the same, and it hasn’t removed the registry entry trying to start this file so you would get an error. I certainly think this file may have been malicious, but I don’t know if it has anything to do your inability to update, which I think is more likely to be firewall blocking.
What happens if you try a manual update ?
What avast version are you using 4.8 or 5.0 ?
I will assume avast5 for these instructions:
What is your firewall ?
Does it allow avast.setup internet access ?
If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.
The avast.setup file is only created before the actual update and it is created in the C:\Program Files\Alwil Software\Avast5\Setup folder. I don’t know if that is the same for win7, but it is in the avast5/setup folder when created, so you could manually create the path and paste it into the firewall.
Presumably you have the outbound protection of the win7 firewall enabled as I don’t think it is enabled by default (I don’t use win7).
Yes it looks like the eduvikki.dll file was removed but there is still a registry entry for it. So you you could either search for any registry key with eduvikki.dll in it or it may be better to try some other tools.
It may be that the registry keys below the infected file names in the WD log is where there is an entry to run the respective files, so check and see if they are still in the registry.
If you haven’t already got this software (freeware), download, install, update and run it and report the findings (it should product a log file).
MalwareBytes Anti-Malware (MBAM), On-Demand only in free version http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe, right click on the link and select Save As or Save File (As depending on your browser), save it to a location where you can find it easily later. - 2. SUPERantispyware (SAS). On-Demand only in free version.
Don’t worry about reported tracking cookies they are a minor issue and not one of security, allow SAS to deal with them though. - See http://en.wikipedia.org/wiki/HTTP_cookie.
-Go to add/remove programs
-On the listing for Avast select Add/remove
-click on proxy settings
-select Direct connection (no proxy)
-click ok, then cancel, then yes
Whilst the OPs problem is different to what you describe - you don’t have to go to those lengths, as those settings available through the avastUI, Settings, Updates, Proxy Settings.
I can’t get my Avast to update either and can’t find how to post a new post of my own on this. I’ve seen this one I’m now “replying” too with the same issue, but I think my PC “symptoms” are a little different than either of the other 2 recent “can’t update” but am not sure.
I have WinXP. I have tried both manual and automatic updates for avast and neither will connect. It trys to update for awhile and then comes back with a can’t connect to server regardless. It did this before I did an uninstall and reinstalled. 1 time (before) I got it to update from the safe but networked menu and it ran a good scan than time and found several viruses, trojans, etc. Then I could not make it update again from boot or Avast so I did the uninstall/reinstall. It still won’t update from either boot or Avast settings.
I do believe something is going on (like virus/trojan or something) but Malware has failed to find anything either. Boot scan with Avast (without updates) has not shown anything, but it is acting just as though there IS something…hanging up in different applications, etc. and the fact that it will not update. Malware updates though???
I don’t think I use any proxies. Anything else I can try? Is this updating issue within Avast??
Go to Control Panel and select Internet Options
Select the Connections TAB
Select LAN settings button
Ensure there is no tick in the Proxy Server box
Select OK and restart Internet explorer
And for Firefox there are instructions on this page and you want the setting to be no proxy
Since installing v5.9.594 I have been having this “cannot connect to server” issue.
[I used the “aswClear5.exe” to remove version 4 before installing v5]
Found this forum and have today just discovered the reference to Ashampoo that I also use ???
What exactly is the FIX for this - do I have to remove Ashampoo or is there a work-round.
I note that in the Ashampoo listings I have THREE entries for “avast.exe” and one for “AvastUI.exe”.
All of the above are indicated as having full access rights ???
Your help on this would be greatly appreciated.
I was beginning to think it had been a BIG mistake to accept the update to v5 after having used Avast AV for about three years now with NO previous problems…