I haven’t tried out Geekbuddy but it should be equal to Avast’s technical support. But other comodo products uses it as well (geekbuddy that would be) so the all around pro to help people our.

If he would have taken contact with geekbuddy an employee with try various ways to investigate and solve the problem if it would be possible.

Offtopic
On my host pc I use CIS and on my WMware I use Avast with Oline Armor. Before I had CIS on my computer I had avast and very happy Avast user.

Regards,
Valentin N