Help! Avast ineternet security Problem !!!

General Topics
1

Hi Guys.i got avast internet security Ver 5.0.594 My windows IS Vista ANd if u will gonna ask me DID u use Windows restore or start up Restore Yes ! sence i used that idk what happend with avast here is The Pic
http://i33.tinypic.com/29m2hpt.jpg

AND MY SUBSCRIPTION IS ACTIVE BUT IDK FOR HOW LONG LOOK AT THE OTHER PIC !!!

http://i34.tinypic.com/23m4nrk.jpg

2

I never had this issue but for those who did or do, trying out the pre-release 5.0.656 might help
http://forum.avast.com/index.php?topic=63151.0

ps: just upgrade with it, no need to uninstall what you got currently.

btw you should have posted your thread in this section:
http://forum.avast.com/index.php?board=2.0

3

sorry and thanks i will see if that helps

4

no problem :wink: …just report back to tell how things go…

5

it didnt help it says There was an error whole changing the Products Configuration

6

oh you’re on XP I suppose…that’s an issue with this pre-release, sorry about that. Attempt a repair with the uninstaller and reboot. If it still doesn’t work your only way out will be to uninstall everything and re-install 5.0.594, which you would have had to do anyway to get rid of the inconsistent state of Avast.

7

Doh!

My windows IS Vista
Posted on: Today at 02:03:14 PM

8

use this program to uninstall
http://www.avast.com/uninstall-utility
then reinstall avast internet security and it should work
that same problem happened to me once before and worked for me
don’t use the beta release…
scroll down and download the one in english not the buy and download link
http://www.avast.com/internet-security#tab3
hope this helps you…

9

the normal uninstaller removes much more stuff than the dedicated removing tool. The tool should be used only if uninstalling normally doesn’t work for any reason.

ps: check and see for yourself, uninstall with both methods and see what’s left ;D

10

No no fella i use vista

11

The uninstaller, like Logos says, must be always run after the common uninstallation process (or if it fails).

12

What Bout THe Subs Coz i have avast for too long and i dont know where is the active file or the serial etc etc…

13

Send an email to sales (at) avast (dot) com with the same email you’ve used to bought avast and explain.
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

14

soo where i put these lines u mean the forum here?

15

Yes, or attach (upload) it with the post.

16

http://www.mediafire.com/?0in7fkf56500tqp

17

I am having the same exact problem today. Everything is just shut down I can not get it to open and when I try the ‘’ Fix Now’’ I only get a message stating ‘’ unable to start file system shield…shield is unreachable’'. I get that message fro anything I try to start…

Never have had problems like this before…

18

I suggest an installation from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.
19

Great…!!

Thanks. I uninstalled the normal way. Did not use the installer you posted just used the Add / Remove Programs. Downloaded Avast once again and reinstalled. Had to re register but it is now working great again…Thank you for your help…:slight_smile:

20

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)