Mine too has stopped working. I bought the Internet security 2 years ago. Computer was getting really slow, then yesterday found out that Virus protection had stopped working. The license # I saved is not a valid Avast license file, In my account I was not able to submit a ticket (got an “error occurred in script”. Tried to reset and got “AAVM subsystem not detected RDC error, FileSystem Shield provider not found”. Firewall claims to be working