my avast 4 pro doesn’t update automatically. i uninstalled it, i made anew instalation, it doesn’t work
is the auto-update activated in the settings?
which version of the program and the VPS do you have - is it probably already the actual one?
how much time do you give the program to update itself?
Thans for your reply
yes it’s auto update activated in the settings
I bought the pro version th 6th of march 2008
I give 60 minutes at the program to update itself
and today i get a message from my security center I was always with 08321 version out of order
do you use a firewall?
which operating system do you use?
firewall = windows firewall standard
Windows XP service pack2
Are your system time and date correct?
yes all thte new versions from windows are automatically updated
How did you set your connection to Internet into avast settings?
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
28.03.2008 18:46:59.000 1206726419 registry Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;H:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
28.03.2008 18:46:59.000 1206726419 system Service avast! Mail Scanner dependency avast! Antivirus
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implémente l’analyse du courrier électronique pour l’antivirus avast!.
28.03.2008 18:46:59.000 1206726419 system Service avast! Mail Scanner updated
28.03.2008 18:46:59.000 1206726419 system Starting service avast! Mail Scanner
28.03.2008 18:46:59.000 1206726419 system Service avast! Mail Scanner started, errcode: 0x00000420
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
28.03.2008 18:46:59.000 1206726419 system Service avast! Web Scanner dependency avast! Antivirus
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implémente l’analyse du contenu web (HTTP) pour l’antivirus avast!.
28.03.2008 18:46:59.000 1206726419 system Service avast! Web Scanner updated
28.03.2008 18:46:59.000 1206726419 system Starting service avast! Web Scanner
28.03.2008 18:46:59.000 1206726419 system Service avast! Web Scanner started, errcode: 0x00000420
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
28.03.2008 18:46:59.000 1206726419 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
28.03.2008 18:46:59.000 1206726419 registry Set registry: SOFTWARE\Classes\CLSID{f414c260-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008 18:46:59.000 1206726419 registry Set registry: SOFTWARE\Classes\CLSID{f414c262-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008 18:46:59.000 1206726419 registry Set registry: SOFTWARE\Classes\CLSID{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008 18:46:59.000 1206726419 registry Set registry: SOFTWARE\Classes\CLSID{B54F3743-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32(null)=H:\Program Files\Alwil Software\Avast4\AhAScr.dll
28.03.2008 18:46:59.000 1206726419 file Shortcut for ashAvast.exe installed in H:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
28.03.2008 18:46:59.000 1206726419 file Shortcut for help.chm installed in H:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus
28.03.2008 18:46:59.000 1206726419 file Direct delete of file: H:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Antivirus\Site Web avast!.url
28.03.2008 18:46:59.000 1206726419 file Shortcut for ashAvast.exe installed in H:\Documents and Settings\All Users\Bureau
28.03.2008 18:46:59.000 1206726419 registry Set registry: *\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
28.03.2008 18:46:59.000 1206726419 registry Set registry: avast\ShellEx\ContextMenuHandlers(null)={472083B0-C522-11CF-8763-00608CC02F24}
28.03.2008 18:46:59.000 1206726419 registry Set registry: Folder\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
28.03.2008 18:46:59.000 1206726419 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}(null)=avast
28.03.2008 18:46:59.000 1206726419 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32(null)=H:\Program Files\Alwil Software\Avast4\ashShell.dll
28.03.2008 18:46:59.000 1206726419 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=H:\Program Files\Alwil Software\Avast4\ashShell.dll
28.03.2008 18:46:59.000 1206726419 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
28.03.2008 18:46:59.000 1206726419 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
28.03.2008 18:46:59.000 1206726419 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=H:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=H:\PROGRA~1\ALWILS~1\Avast4
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=H:\PROGRA~1\ALWILS~1\Avast4\setup
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=H:\Program Files\Alwil Software\Avast4\ashAvast.exe
28.03.2008 18:46:59.000 1206726419 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 H:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,RunSetup
28.03.2008 18:46:59.000 1206726419 general progress end - 0
28.03.2008 18:46:59.000 1206726419 general progress thread end
28.03.2008 18:47:01.000 1206726421 registry Set registry: Software\Alwil Software\Avast\4.0\Label=Dec2007
28.03.2008 18:47:01.000 1206726421 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=H:\Program Files\Alwil Software\Avast4\DATA
28.03.2008 18:47:01.000 1206726421 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=H:\Program Files\Alwil Software\Avast4\DATA\Skin
28.03.2008 18:47:01.000 1206726421 registry Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
28.03.2008 18:47:01.000 1206726421 registry Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
28.03.2008 18:47:01.000 1206726421 registry Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1098
28.03.2008 18:47:01.000 1206726421 package Transferred files: 4
28.03.2008 18:47:01.000 1206726421 package Transferred bytes: 52466
28.03.2008 18:47:01.000 1206726421 package Transfer time: 4078 ms
28.03.2008 18:47:01.000 1206726421 package Retries total: 0
28.03.2008 18:47:01.000 1206726421 package Retried files: 0
28.03.2008 18:47:01.000 1206726421 package Tried servers: 4
28.03.2008 18:47:01.000 1206726421 file NeedReboot=false
28.03.2008 18:47:01.000 1206726421 general Return code: 0x20000001 [Nothing done]
28.03.2008 18:47:01.000 1206726421 general Stopped: 28.03.2008, 18:47:01
shield standard = normal
shield web = standard
new versions must upgrae automatically every 60 minutes
connection with internet modem (orange)
in windows firewall I put avast.com in the exceptions to blockade
Try shutting up your firewall and running only on Windows Xp Firewall. If it works it means that your firewall blocks Avast setup.
In home version, the minimum is 240 minutes.
Into avast Settings > Update (Connections)
What is set there?
You don’t have to do nothing with Windows firewall to update avast…
last new version IAVS upgrade at 18 45 31
in the books avast nothing after the 24th of march
in avastsetting I have “my connection with internet is through a telephonic modem”
Do you connect to the Internet via a telephone (dial up) modem?
If you have that setting and you really use a broadband connection (DSL or Cable) then avast will not update automatically.
yes I use a telephone modem. I bought internet and I get Avast 4 free since 2007 june until january 2008 without any problem.
many thanks at last
is it already working?
if not, i only see the problem, that there is one “big” update which needs much time to update (also more than 60 minutes) - espacialy if you surf the net at the same time.
i would recomend to do a manual update at first and i think that the automatic update from then on will work for itself again… (just a guess)
or is the manual update also not working?
There are some issues on automatic updates that will be corrected in the 4.8 version.
It’s now on beta phase during more a couple of days. If you can wait and manually update until 4.8 gets gold…
thanks everybody, I’ll wait until the new version