A few days ago, I got infected with Malware/virus. I’ve done a number of scans hoping to remove it, but without much success. I’ve run Avast, Panda, Panda Cloud, and Malware Bytes. While Panda has picked up a few items, it hasn’t stopped the threat. Here is a timeline of events and interventions I’ve done thus far.
It started with a request for “Microsoft” to run a program on my computer. I tried ignoring it a number of times. But foolishly, I accepted and my problems began. Avast has been catching the threats (a number of different URLs w/ malware).
Interventions:
AVAST SCAN
MALWARE BYTES SCAN and cleaning (Log attached)
PANDA & PANDA cloud scan
The next day, my computer blue-screened. So I took more drastic measures.
In safe mode, ran Panda and Malware Bytes (no change)
Ran Combofix (no change)
So I’m still getting the popups. Here’s what I have attached.
The original MALWARE BYTES Log (subsequent logs have been blank)
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
Yes - I just ran it. I seem to be getting a lot of what other people on the forum are reporting. xklma.com popups. Etc. Since running the cleaners it’s become almost exclusively this URL:
Panda cloud and Panda AV are both now uninstalled. I ran FRST64.exe and I got the same old “program has stopped working” error. But it did generate a Fixlog.txt file. File is attached. Also, still getting the popups from Avast (in case that was going to be your next question )
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
The alerts continue … But no other devices are having problems. My other devices are phones, ipad, and DVD player. I have one other laptop but it’s vpn’d into the network at work.
OK to recap all adware has gone, all files are legitimate and have not been tampered with. The phones and Ipad would not exhibit the same behaviour if they are not loaded with Avast and are not windows based. So the next problem area could be the router. Do you know how to reset your router ? If not what is the make
Interesting … about the router. As far as resetting it - do you mean unplugging it and pushing the reset button? Or do you mean reflashing firmware? It’s a Buffalo Router running (I believe dd-wrt).
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