Recently I noticed my avast is out of date and the automatic update is not running so I tried update it manually but it always says “unknown error”.
I tried use the “repair” tool in the installer, but it still can’t update
So I googled and decided to re-install avast, I uninstalled it in control panel then used the avastclear in safemode to clean up.
I downloaded the installer from avast official website and when I tried to re-install avast, an error showed up, and here is the log
2017-07-10 13:55:13Infoinstcont[7144,3140]-- 2017-07-10 13:55:13Infoinstcont[7144,3140]2017/07/10 13:55:13 START: Avast installer/updater 2017-07-10 13:55:13Infoinstup[7144,3140]Command: '"C:\Users\Roscoe\AppData\Local\Temp\_av_iup.tm~a01684\instup.exe" /cookie:mmm_cnt_dlp_000_119_b /edition:1 /ga_clientid:00537289-839c-4a93-a6ba-0fc1ff3165fb /guid:9855818c-f920-47f6-8308-fa710c015f29 /prod:ais /sfx:lite /sfxstorage:C:\Users\Roscoe\AppData\Local\Temp\_av_iup.tm~a01684' 2017-07-10 13:55:13Infoinstup[7144,3140]CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz,8 2017-07-10 13:55:13Infoinstup[7144,3140]OS: Windows 10 (10.0.14393) x64 2017-07-10 13:55:13Infoinstup[7144,3140]Memory: 22% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4004436/4194176K free 2017-07-10 13:55:13Infoinstup[7144,3140]DISKs: C:\ - 63GB free / 117GB total 2017-07-10 13:55:13Infoinstup[7144,3140]DISKs: D:\ - 50GB free / 232GB total 2017-07-10 13:55:13Infoinstup[7144,3140]DISKs: E:\ - 464GB free / 931GB total 2017-07-10 13:55:13Infoinstup[7144,3140]Running module version: instup.exe - '17.1.3394.0' 2017-07-10 13:55:13Infoinstup[7144,3140]Running module version: Instup.dll - '17.1.3394.0' 2017-07-10 13:55:13Infoinstupmutex[7144,3140]The ownership of the fallback mutex has been successfully taken. 2017-07-10 13:55:19Infoguiwizard[7144,3140]Running module version: HTMLayout.dll - '3.3.2.1' 2017-07-10 13:55:19Infoguiwizard[7144,3140]Loaded module version: C:\Users\Roscoe\AppData\Local\Temp\_av_iup.tm~a01684\HTMLayout.dll - '3.3.2.1' 2017-07-10 13:55:19Infoguiwizard[7144,3140]Setup gui was successfully started. 2017-07-10 13:55:19Infoinstupcore[7144,3140]Sfx setup update has started. 2017-07-10 13:55:19Infoservers[7144,3140]Server definition(s) loaded for 'C:\Users\Roscoe\AppData\Local\Temp\_av_iup.tm~a01684\servers.def': 29 (maintenance:0) 2017-07-10 13:55:19Infoservers[7144,3140]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:55:34Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1 2017-07-10 13:55:34Infoservers[7144,3140]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:55:51Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v7630928.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2 2017-07-10 13:55:51Infoservers[7144,3140]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:56:08Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3 2017-07-10 13:56:08Infoservers[7144,3140]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:56:25Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4 2017-07-10 13:56:25Infoservers[7144,3140]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:56:42Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5 2017-07-10 13:56:42Infoservers[7144,3140]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:56:59Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6 2017-07-10 13:56:59Infoservers[7144,3140]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:57:16Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7 2017-07-10 13:57:16Infoservers[7144,3140]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:57:33Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l5978727.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8 2017-07-10 13:57:33Infoservers[7144,3140]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:57:50Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9 2017-07-10 13:57:50Infoservers[7144,3140]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:58:07Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10 2017-07-10 13:58:07Infoservers[7144,3140]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:58:09Infoservers[7144,3140]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:58:24Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1 2017-07-10 13:58:24Infoservers[7144,3140]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:58:41Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2 2017-07-10 13:58:41Infoservers[7144,3140]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:58:58Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3 2017-07-10 13:58:58Infoservers[7144,3140]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:59:15Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4 2017-07-10 13:59:15Infoservers[7144,3140]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:59:32Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5 2017-07-10 13:59:32Infoservers[7144,3140]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 13:59:49Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6 2017-07-10 13:59:49Infoservers[7144,3140]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url 'http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 14:00:06Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s7284151.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7 2017-07-10 14:00:06Infoservers[7144,3140]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 14:00:23Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8 2017-07-10 14:00:23Infoservers[7144,3140]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 14:00:40Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9 2017-07-10 14:00:40Infoservers[7144,3140]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 14:00:57Errordldwrap[7144,3140]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10 2017-07-10 14:00:57Infoservers[7144,3140]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'. 2017-07-10 14:00:59Errorpkgengine[7144,3140]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
OS is Win10 x64
In the log I noticed it can’t connect to the avast server? Could it because I recently changed my internet provider? (so far with this new internet provider I haven’t notice any other problems other than avast)
Please help me 