Hi,
If you need help before we proceed I need to see system state.
Please download Farbar Recovery Scan Tool and DDS and save bouth tool to your desktop.
[color=green]FRST note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
-
Run DDS Scan:
Double click on dds icon run the tool.
- When done, DDS will open two (2) logs:
- DDS.txt
- Attach.txt
Save both reports to your desktop. DDS.txt and Attach.txt attach back to topic.
- Run FRST Scan:
[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Under Optional Scan ensure “List BCD” and “Driver MD5” are ticked.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.